Equipment

 
 

Broadband

Quick Guides

How to set up a splitter

 
 

Getting the best wireless signal

Click the download button to see a full installation guide for your equipment

 
 

How do I check my wireless settings on Cisco 2425 or 3925 modem

To check the wireless settings on your Cisco 2425 or 3925 modem, type 192.168.1.1 in the website address bar (not Google) to open the modem log in page.

You will then see the pop-up window below, leave the username and password fields blank and press "OK". You are now logged into your modem.

Important bit: If you are unable to log in you will need to reset the modem by pressing the "Reset" button at the back of the modem and hold for 20 seconds. This may take 5-10 minutes, so put the kettle on. When the lights on the modem are solid green, follow the steps above again.

Now that you are logged into your modem, follow these steps:

Step 1:

Click on the "Setup tab" at the top of the page.

Step 2:

Select the "Basic" option located under the "Wireless" menu.

Step 3:

Change the "New Channel" option to 1, 6 or 11 and click "Apply"

Your channel has now been changed, and the broadband issue that you have been experiencing should now be resolved.

Important bit: If you reset your modem at any stage, the new channel you have applied will revert back to "Auto" and you will need to perform the above steps again.

 
 

How do I check my wireless settings on my Technicolor TC7200 modem?

To check the wireless settings on your Technicolor TC7200 modem, type 192.168.0.1 in the website address bar (not google) to open the modem log in page.

Now that you are logged into your modem, follow these steps:

1.     Enter "admin" as the username and password

2.     Select the "Wireless" tab

3.     Change the "Channel" to 1, 6 or 11 and click "Apply".

 
 

How do I check my wireless settings on my Thomson modem?

To check the wireless settings on your Thomson modem, type 192.168.0.1 in the website address bar (not google) to open the modem log in page.

You will then see the pop-up window below, leave the username blank, enter "admin" for the password, then press "OK". You are now logged into your modem

Now that you are logged into your modem, follow these steps:

Step 1:

Click on the "Setup tab" at the top of the page.

Step 2:

2. Change the "Control Channel" to 1, 6 or 11 and click "Apply".

Your channel has now been changed, the broadband issue that you have been experiencing should now be resolved.

NOTE: If you reset your modem at any stage the modem the new channel you have applied will revert back to "Auto" and you will need to perform the above steps again.

 
 

How do I check my wireless settings on my Virgin Media hub?

 

  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  • Type: 192.168.0.1 in your browser window(address bar) to open up the modem log in page. This can be done when connected to your Hub over WiFi or via an etherenet cable.
  • Once the login window opens, type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:  ‘Advanced settings’>’Wireless’>’Wireless signal’.
  • Change channel to ‘manual’. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
  •  Connect an Ethernet cable from your computer directly to the modem and open your web browser.
  • To access the modem settings page type: 192.168.0.1 into the address bar.
  • Type in your settings password and click on 'Continue'. You will find your settings password on the sticker at the bottom of your modem.
  • You should now be logged into your modem. At the left of the screen click on:

                   "Advanced settings" > 'Wireless' > 'Wireless signal'.  

  • Change channel to 'manual'. The main channels we recommend are 1,6 and 11. You may need to try different channels to see which one works best for you.
  • You will need to change the 2.4Ghz and the 5Ghz settings separately.
 
 

Guide to Parental Controls

1. When will Virgin Media Parental Controls be available?
We are introducing this service to a sample of our Home Broadband base from August 2015. Anyone included in this initial sample group will be contacted by email and provided with information on the service.Our sample group has already been selected, but don't worry if you were not included, as we will be opening the service to all our customers shortly and will be sure to let you know when.

2. Will Virgin Media Parental Controls work out of home?
No. Virgin Media Parental Controls will only work when connected to your Virgin Media Home Broadband service, or if you connect to the Home Broadband Service of another Virgin Media customer that has activated the service.


3. What are the Virgin Media Parental Controls category descriptions?
Virgin Media Parental Controls is a free service that restricts access to websites that contain age inappropriate content and is designed to help with restricting access to websites across 10 categories.A description of each category is outlined below.
To note, Virgin Media uses Webroot's BrightCloud® Web Classification Service, which determine what websites are included in each category. These are explained in a little more detail for your information:
Adult and Pornography Sexually explicit material for the purpose of arousing a sexual or prurient interest. Adult products including sex toys, CD-ROMs, and videos. Online groups, including newsgroups and forums that are sexually explicit in nature. Erotic stories and textual descriptions of sexual acts. Adult services including videoconferencing, escort services, and strip clubs. Sexually explicit art.Nudity Nude or semi-nude depictions of the human body. These depictions are not necessarily sexual in intent or effect, but may include sites containing nude paintings or photo galleries of artistic nature. This category also includes nudist or naturist sites that contain pictures of nude individuals.Abused Drugs Discussion or remedies for illegal, illicit, or abused drugs such as heroin, cocaine, or other street drugs. Information on " legal highs" : glue sniffing, misuse of prescription drugs or abuse of other legal substances.Marijuana Marijuana use, cultivation, history, culture, legal issues.Hate & Racism; Sites that support content and languages or hate crime and racism such as Nazi, neo-Nazi, Ku Klux Klan, etc.
Violence. Sites that advocate violence, depictions, and methods, including game/comic violence and suicide.Hacking Illegal or questionable access to or the use of communications equipment/software. Development and distribution of programs that may allow compromise of networks and systems. Avoidance of licensing and fees for computer programs and other systems.Weapons Sales, reviews, or descriptions of weapons such as guns, knives or martial arts devices, or provide information on their use, accessories, or other modifications.Questionable Tasteless humour, "get rich quick" sites, and sites that manipulate the browser user experience or client in some unusual, unexpected, or suspicious manner.Gross Vomit and other bodily functions, bloody clothing, etc.

4. How do you determine what content is restricted by Virgin Media Parental Controls?
Virgin Media Parental Controls is a free service that restricts access to websites that contain age inappropriate content. The websites that are restricted are based on website categories provided by Webroot's BrightCloud® Web Classification Service. Webroot are a trusted Virgin Media partner in providing this free service to Virgin Media Broadband customers.

Webroot is a recognised market leader in cloud-based, real-time internet threat detection and content classification. For more information on Webroot and their services visit www.webroot.com.


5. What does Virgin Media Parental Controls not do?
Although we will always do our best to provide families with excellent parental control tools, it's important to remember no technology provides 100% protection for kids online. That is why we encourage parents to find out about and speak to their kids about their online activity or any concerns they might have.
While Virgin Media Parental Controls will help restrict access to websites that contain age inappropriate content, it is important to remember that the controls will only prevent inadvertent access to such content. No technology provides 100% protection from all the potential risks kids face online.  Like all such technologies, the controls can be circumvented by anyone deliberately seeking to access certain types of content. Remember Virgin Media Parental Controls will only protect devices connected and registered to your home network.

6. Does Virgin Media Parental Controls update automatically?
Yes. As well as providing round the clock protection for all the devices on your home network, Virgin Media Parental Controls is continuously and automatically updated by Webroot's BrightCloud® Web Classification Service. This makes sure you are receiving the most effective, most up to date protection, all the time.
Of course, although Virgin Media Parental Controls does everything that it can to provide complete protection, due to the ever-changing nature of the web, it is not possible to guarantee 100% protection from age in appropriate content.

7. How do I report a website which I believe should be restricted by Virgin Media Parental Controls?
If you believe a website should be restricted but is currently not, visit Webroot's BrightCloud Web Classification Change Request Service, and request that it is re-categorised by following the steps as outlined below.

    A. Type in the website you believe should be restricted in the blank URL field
Image

    B. Select the category which you believe the website should be included in. Remember that Virgin Media Parental Controls restricts websites included in the categories below so make sure and select one of these categories when requesting that the website it is re-categorised. Once a website is included in one of these categories, Virgin Media Parental Controls will restrict it.
Adult and PornographyNudityAbused drugsMarijuanaHate & RacismViolenceHackingWeaponsQuestionableGross

    C. If you wish to receive notification regarding your change request you can input your email address and click the box 'I would like to receive notifications regarding this change'. You can also insert a comment if you wish; all corresponding emails on your request will come from BrightCloud Data Update Webroot will make the final decision as to whether or not the requested website will be re-categorised, and subsequently restricted.

8. When and how will the decision be made my website request will be restricted by Virgin Media Parental Controls?
If you believe a website should be restricted but is currently not, you can visit Webroot's BrightCloud Web Classification Change Request Service and request that it is re-categorised.  If you would like to receive notifications regarding your change request, ensure that you insert your email address in the field provided and tick the box "I would like to receive notifications regarding this change."Webroot will make the final decision as to whether or not the requested website will be re-categorised, and subsequently restricted. Webroot typically respond to all requests within 48 hours.

9. How do I report a website that is currently restricted by Virgin Media Parental Controls, but I believe should not be?
If you believe a website should not be restricted but is but currently is, please complete our Whitelist Request Form as outlined below.

    1. Type in the name of the website that you believe should not be restricted in the URL field

    2. If you wish to receive notification regarding your change request you can input your email address and click the box 'I would like to receive notifications regarding this change'.

    3. You must complete the section 'Please tell us why you believe this website should not be restricted.

    4. Click Submit

Virgin Media will make the final decision as to whether or not the requested website will be removed from the Virgin Media Parental Controls restriction list. Virgin Media will typically respond to all requests within 14 days.  All corresponding emails on your request will come from parentalcontrols@Virgin Media.ie

10. Will Virgin Media Parental Controls affect my Virgin Media TV service?
Virgin Media Parental Controls will work on any device connected to your Virgin Media Home Broadband Service, including your TV. So if you currently access the internet via a browser on your Smart TV and have opted in for Virgin Media Parental Controls, access to websites that contain age inappropriate content will be restricted on your TV.Your Virgin Media TV service also has separate Parental Controls, that are designed to protect your children from viewing programmes you feel are unsuitable, by setting an appropriate age-classification rating (G, PG, 12, 15, 18). Further deatils can be found by clicking on the links belowHow to configure your Parental Controls settings on Horizon TV.
Configure parental controls settings for Non Horizon TV customers.

11. Will the Virgin Media Parental Controls work on Virgin Media's Wi-Free Service?
No. Virgin Media Parental Controls is designed to work when you are directly connected to your Virgin Media Home Broadband Service.

12. What blocking technologies are used by Virgin Media Parental Controls?
Virgin Media Parental Controls is a real time Domain Name System (DNS) based solution. Once the service is activated, any device that connects to the internet via your Virgin Media Home Broadband Service will be protected.*Note: all customers will be opted out as default.

13. Does Virgin Media hand over any customer data to third parties?
Virgin Media does not make user data available to any external parties except where required to do so by law.

 
 

Watch: Extending home wireless network using a powerline adaptor

 

Digital TV

Quick Guides

How to set up a splitter

 
 

Guide to setting a recording for a whole series

Series linking lets you record a whole series with the touch of a button, so you can have every episode of your favourite show waiting for you on your Digital+.


Q:How do I set series linking?

A:When you set a recording on any programme that’s capable of series linking, you will get a pop-up asking if you want to record "This Episode" or "All Episodes". If you select "All Episodes" with the arrow buttons on your remote, and then press OK, this will prompt the digital recorder to schedule the recording of all Episodes in that series but only for that season.

Q: Where can I view and manage series linking recordings?

A: Series linking episode recordings can be viewed, along with the rest of your recordings, recording in the "My TV Planner" screen and in the "My Recordings" screen. To find "My TV Planner" and "My Recordings" press MENU on your remote control and then select "Digital Video Recorder".

Q: If a single episode of a series has been recorded individually before I created a series link, will that episode be recorded twice?

A: No. Once the episode has been recorded once, it will be added to the series history and will not be recorded again.

Q: If an episode recording failed before the end, or if recording started after the beginning of the episode, will series link record that episode again?

A: Yes – don't worry. The system will attempt to record that episode again, to ensure that a full episode is recorded.

Q: Can I protect my series from being deleted if the disk gets full?

A: Thankfully, the answer is yes. You can choose to protect one episode, or the entire series. This can be done in the "My Recordings" screen.

Q: How do I know which recordings are scheduled and which are recorded?

A: It’s simple enough to spot the difference. Scheduled recordings will show as normal in the "My TV Planner" screen. A folder will be created in "My Recordings" to store all the series linked recordings. All the recordings will be displayed when you click on the folder and press OK.

Q: I have an episode of a series with an I.D. of 5298, and the next episode has an I.D. of 5300, does this mean I have missed an episode in between?

A: No, not necessarily. Episode 5298 may have been a double episode (One hour, rather than ½ hour), therefore the I.D will not be continuous.

Q: The last episode of the series has been recorded but the scheduled recording is still coming up in "My TV Planner" with the message "Not yet available", where the date and time should be. What does this mean?

A: This is actually a good thing. The system is waiting for the next series to start, and it will automatically schedule this for you then. If you do not want the following series to record, you can stop any future recordings by highlighting them and deleting them from "My TV Planner".

Q: Do I have to wait for the recording to end before I can start viewing it?

A: No – not at all. You can view the recordings as they are being made.

Q: What happens if there are 2 programmes scheduled for the same time?

A: If there are 2 programmes clashing at the same time, your DVR will try to find the episode on another channel to make sure that you can record everything you want.

Q: How do I delete a series linking recording?

A: To delete a series linking recording, press the "Menu" button on your remote control. Go to "Guide" and scroll to the channel where the recording is set up. Highlight this recording and press the stop button at the bottom of the remote and on the screen select "All Recordings" and this will cancel the series linking of that series.

 
 

Guide to using Digital+ remote to control volume

If you would like to use your Virgin Media Digital+ remote to control the volume on your television, you can easily do this by completing the following steps:

  • Press the Virgin Media button on the remote control. The button will illuminate once.
  • Press the record button and the OK button together until the Virgin Media button flashes twice
  • Enter code: 993 or 991 (after the last digit the Virgin Media button flashes twice again). Depending on the model of your TV you may need another code.
  •  Hold down the volume up button (the Virgin Media button should flash four times)
  • You can now use your Digital+ remote to control the volume on your television

You won't see anything happen on your television or set top box while you're completing these steps don't worry, this is completely normal.

 
 
 

Horizon TV

Quick Guides

How to set up a splitter

 
 

Technical Specifications Guide

This amazing single device delivers an amazing new world of TV, plus red-hot broadband and bill-busting home phone. So wave goodbye to messy routers and modems. We’ve got it all in one.

The Horizon TV HD+ box is a digital receiver, manufactured by Samsung.

  • Weight: 2.5kg.
  • Dimensions: 37.6 x 30 x 6 cm.
  • HDD: 500 GB, with 400 GB for recording.
  • Tuners: 6.
  • HDMI and SCART connections.
  • Wi Fi with 4 lan ports and internal router.
     
 
 

Guide to Horizon Remote Control

First Things First - Connect your Remote Control to your TV Set.

1. Switch ON the TV.

2. Press the VOL - button followed by the SOURCE button and have these both pressed down for 5 seconds until the TV ON/OFF button flashes twice.

3. Enter the TV brand code (see quick guide) for your TV using the number keys within 10 seconds.

4. To check the connection, aim the remote control at the TV and keep the TV ON/OFF key pressed until the TV switches off. This may take up to 1 minute.

5. To acknowledge, press both the VOL – button and the SOURCE button for 5 seconds until the TV ON/OFF button flashes twice.

6. You can now turn your TV off and on with the TV button and turn your Horizon TV HD+ box with BOX button.

Navigating the Horizon Menu

The MENU button can be used to access or return to the main menu on your TV. The navigation arrows buttons allow you to navigate through the horizon menu both vertically and horizontally.

The OK button can be used to select the option you would like to access on the main or sub menus.

The BACK button allows you to close the menu so you can go back to watching TV - or to go to the previous menu when watching TV. It also allows you to access the CHANNEL BAR when watching TV, which gives you the programme information.

The Short Cut Buttons

These buttons are short cut buttons to the following: On Demand, TV Guide, Your Recordings, Help and Teletext.

The Live TV button brings you to the previous channel you were watching on TV. It also allows you to switch from the Menu or Recorded content to Live TV.

Digital+ Buttons

These buttons allow you to access the Digital+ feature of Horizon TV so you can pause, rewind, fast forward or record Live TV.

The Keyboard


The rear side of the remote control features a full QWERTY keyboard and colour shortcut buttons (RED, BLUE, GREEN, YELLOW) allowing you to input words that you would like to look for when using the search menu option.

 
 

Opening Apps on Horizon TV HD+ Box

Apps are at the very heart of your entertainment experience, so you need to be familiar with using them. To open an app which is installed on the Horizon TV HD+ box. please follow the steps below:

Step 1: Press the "MENU" button on the remote control.

Step 2: Select "MY LIBRARY" and press "OK".

Step 3: Go to "APPS", select the App you require and confirm by pressing "OK".

 

Step 1:

Press the "MENU" button on the remote control.

 

Step 2:

Select "MY LIBRARY" and press "OK".

 

Step 3:

Go to "APPS", select the App you require and confirm by pressing "OK".

The Apps available to use on your Horizon TV HD+ box include: YouTube, Facebook, Twitter, The Journal, The Score, CNN News, Accuweather, Euronews, Dailymotion, Mood Lounge, WikiTivia, Two In a Zoo, Hangman, Toys from Trash, Eux.TV, Cúla Caint, The Irish Times, Cinema Guide Ireland, Going Out Guide Ireland, Meteoradar, Al Jazeera, AA, myhome.ie, Google Maps, TV Buzz, Picasa, Rotten Tomatoes, and Yelp.

 
 

Setting Personal Suggestions on Horizon TV HD+

Here’s a really clever trick from Horizon TV. It doesn’t just offer you the world of entertainment you know and love - it will also introduce you to a whole new world of entertainment that you might not have known about. Our Personal Suggestions will keep you up to date and entertained – based on your previous viewing history.


Horizon TV builds up a set of personalised viewing suggestions for you based on the programmes you have viewed to date, including the genre and times of the programmes.

 

Important bit: You can turn off Personal Suggestions at any stage by following these simple steps:

  • Press "MENU" on your remote control.
  • On screen navigate to "SUGGESTIONS" and press "OK" on your remote control.
  • Select "SETTINGS" and press "OK".
  • Enter your PIN and confirm that you wish to turn the "SUGGESTIONS" feature off.
     
 
 

Using the Horizon Remote Control

Let’s face it, the remote control is where all the magic starts. An infrared/RF remote control is provided with your Horizon TV HD+ box, and this allows you to control both the Horizon TV HD+ box and your TV by pairing both devices together.

With super-fast channel zapping, you can quickly navigate through the Horizon TV menus. There are also a number of shortcut buttons on the remote control:

Live TV Key

  1. 1. Return to Live TV when viewing paused TV, Recordings, On Demand, and home network content.

  2. 2. Clear menu and return to Live TV.

  3. 3. Tune to last viewed channel when watching
    live TV.

Programme information for the channel you are viewing.

Brings you directly to helpful answers.

Displays teletext (where available).

Brings you to the On Demand TV section.

Brings you to the TV Guide.

Brings you to "MY RECORDINGS" within "MY LIBRARY".

 
 

Pairing your Horizon TV remote control with Horizon TV HD+ box and TV

To pair your Horizon TV remote control to your Horizon TV HD+ box AND your TV for the first time, the instructions are really simple:

Step 1: You will need to pair your Horizon Remote Control to your Horizon TV HD+ box

  • Turn on your TV and plug in your Horizon TV HD+ box.
  • Remove the yellow plastic strip from your Horizon Remote Control.
  • Once you see the "Language Selection - English" appear on your TV screen
  • Click here for more information regarding messages on your TV before Language Selection step.
  • Press the "OK" button on your remote control - now sit back and watch a short clip welcoming you to the amazing new world of Horizon TV.

In the unlikely event that your remote control does not pair immediately - or the remote control has lost its pairing with the Horizon TV HD+ box - please follow these steps:

  • Press and hold the button on the back of the remote control, until the button flashes.
  • Press the "OK" button on your remote control - now sit back and relax to watch a short clip welcoming you to the extraordinary new world of Horizon TV.

OR

  • On the front of the remote, press and hold the "OK" button and the "Help" button. The "Box" button on the top right of the remote will flash and then go solid red.

The red light will flash again and the remote will pair to the box. An on-screen message confirms that the remote is now paired. 

Step 2: If you would like to control the volume of your TV with your Horizon TV Remote Control, just follow the simple steps below:

  • Turn on your TV and switch off the Horizon TV HD+ box.
  • Press "VOL-" on your remote control and keep the button pressed; press the source button at the same time (the top centre button). After a few seconds, the TV standby button will flash red twice. Now release both buttons.
  • Within one minute, enter the brand code of your television using the numbers the Horizon TV remote control. Click here to find your TV code.
  • To confirm the pairing has been successful, switch on the television set using the TV standby button on the Horizon TV remote control.

Important: To complete the pairing, press and keep holding the VOL- button and press the source button at the same time to save the code. After a maximum of 5 seconds, the TV standby button will flash red twice. Your remote is now paired.

Important bit: If the pairing has been unsuccessful, Press "VOL-" and keep the button pressed; then press the source button simultaneously (top centre button). After approximately 5 seconds, the TV standby button will flash red twice. Now release both buttons and type in 981 - this will un-pair the remote. Now repeat the pairing process from Step 1.
 

 
 
 

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