What you should know before you port your number
Ports can take up to two hours to complete unless you have a bill pay account with multiple SIM cards.
For those accounts, porting can take eight working hours.
Once the number is moved to Virgin Mobile, your old service will be automatically cancelled.
Make sure you have your Virgin Mobile SIM with you to reduce any service disruption, because as soon as your number has ported to Virgin Mobile, you will need to insert your new Virgin Mobile SIM card into your phone.
Any voicemails you may have had with your old provider will be lost.
If you were a pay as you go customer with your old provider, any credit you did have will be lost after you port to us.