Contact us


Need an answer? Check out our handy guides below or send us a text. It’s quick, easy and free, and we’ll get you sorted ASAP.

Contact us

Covid-19 Update

During this unprecedented and challenging time, we would like to assure our customers that we are doing all we can to maintain a high standard of Customer Care.


Save time, find your answer online


Fix setup issues and learn how to use Virgin TV’s cool features



Fix connection problems, manage your login details and connect to Wi-Free


   Home Phone  

How to keep your number and troubleshoot any issues



Got a query about data, SIMs and plans?


Question about your Billing or Payment?


Access your billing & Payment history here


Got a question? WhatsApp us!

We're here Mon - Sat, 9am - 6pm, Closed Sunday

Feel free to Whatsapp us outside of these hours though, we'll get back to you.


Remember, you can get in touch by sending a Whatsapp to the number above.


Call us:

Existing Customers: 1908

Calling from abroad: 00 353 1 2458000

Mon - Sat 9am to 6pm.

Not a customer? Talk to us about joining: 1890 940070

Mon - Sat 9am to 6pm.

Email us:

Use our


Write to us:

Virgin Media Ireland

Limerick Enterprise Development Park,

Roxboro Road,



*Please only use the above address when sending us a letter.

If for whatever reason you need to raise a complaint with Virgin Media and the above options are not the route you need.

You can raise a complaint here.


Developing a property?

Use the form below to enquire about getting Virgin Media services at your development