Cookie Policy

Virgin Media Ireland Policy

"Cookies" are small pieces of information stored by your internet browser that collect data such as your browser type, your operating system, web pages visited, time of visits, content viewed, advertisements viewed and other click stream data. We use cookies to help us tailor our websites to your needs, to deliver a better, more personalised service and to remember certain choices you’ve made so you don’t have to re-enter them. For example cookies allow us to store items in your shopping basket between visits. Cookies also enable us to identify traffic to our website including pages visited, visitor numbers and traffic paths taken. We may use advertising networks to help present advertisements or other content on our website and other websites that display Virgin Media Ireland Limited’s advertisements. Advertising networks use cookies, web beacons, or similar technologies on your computer or mobile or other device to serve you advertisements or content tailored to interests you have shown by building a profile of your internet browsing on this website and other websites you have visited. The use of cookies, web beacons, or similar technologies by our advertising networks is subject to their own privacy policies, not Virgin Media Ireland Limited’s Privacy Policy. You can manually disable and enable cookies on your computer or mobile or other device. Most internet browsers provide the ability to accept or decline specific cookies or types of cookies, and to refuse or delete all cookies. The process will depend on your browser. You should refer to the instructions of your specific web browser to use this functionality. Restricting or blocking cookies may, however, have a negative impact upon the usability of many websites.

Cookies that Virgin Media Ireland uses and what we use them for:

Strictly Necessary Cookies

These cookies and similar technologies are essential to the functioning of our website, Without them you wouldn’t be able to properly access, browse or receive the information you’re looking for. These cookies aren’t used to gather personal information about you for marketing purposes nor can they be used to personally identify you or what pages you’ve visited. You can disable them using your browser but this may seriously effect the functionality of the website. An example of strictly necessary cookies are session cookies. These are used to maintain your access to our website when you are logged on. Session cookies are automatically deleted when you close your browsing session, or when you log out. Another example of a strictly necessary cookie is our very own My Virgin Media cookie which is needed to register with My Virgin Media. This cookie stores your log in details so that when you come back to My Virgin Media and enter your log in details, you can access your My Virgin Media account. Performance Cookies These cookies let us know how our website is performing and which parts of it are the most popular. We also use these cookies to understand your interests and improve your customer experience. For example, they may be used for testing designs and ensuring a consistent look and feel is maintained for you the user. An example of this type of cookie is Google Analytics which is used to provide anonymous reports to us about visitors to and from our website.

Functional Cookies

These cookies and other similar technologies are used to remember selections you’ve made that change the way the site behaves or looks for you. This might be remembering your favourite TV show or selecting the right version of the website to use depending on the type of device you’re viewing it from.

Targeting and Advertising Cookies

These cookies are used to ensure that the advertising you see is relevant to you and your interests and to limit the number of times that you see a particular advertisement. The data that is collected by these cookies is anonymous and isn’t linked to your Virgin Media account or you as a person. Our website only contains advertisements for our own Virgin Media products and we don’t sell or share the data we collect with any third parties. A good example of third party cookies are Tradedoubler and Doubleclick both of which allow Virgin Media display advertisements which we believe are of interest to you.

Third Party Cookies 

From time to time cookies may be linked to our website that originate from external websites that are not provided by Virgin Media or affiliate companies. An example of this would be the Add This cookie which allows content to be liked or shared via social media. These external websites set the cookies for this content and these cookies cannot be set or accessed by Virgin Media. In order to change your settings in relation to these cookies you will need to visit the third party website and access their cookie policy.

What Cookies am I using?

If you would like to know more about cookies then we suggest you visit: which has useful information about cookies and also provides a guide for opting out/changing your cookies preferences. For your ease of use we’ve also included links to all the “Help” sections of the major browsers. Click on the link of the browser you use to opt out/change your cookies settings: Standard Browsers
Google Chrome:
Mozilla Firefox:
Windows Internet Explorer:

Browsers for Portable Devices

Blackberry: /Turn_off_cookies_in_the_browser_60_1072866_11.jsp
Safari iOS:

Alternatively, should you use a different browser than those listed above, you can opt out of cookies by going into the “options” section of your browser and changing your privacy settings relating to cookies. Still unsure about what this means for you? If wish to know more about your privacy rights then we suggest you read our privacy policy that can be found here.