Cookie Policy

You can find the Cookie Policy of Virgin Media Television here.

 

Our Cookies are here to help:

 

Cookies are little files that websites put on your device to make visits quicker, easier and more relevant. Some cookies are essential for websites to work and others remember things about you to give you a better, more enjoyable experience onlin

 

We place cookies on your computer to help us give you the experience you expect. By continuing to use our website, you’re agreeing to our use of cookies. Alternatively, you can manage them in your browser settings.

 

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.

 

Our cookies and what they do for you:

 

Essential cookies

 

Without these cookies and similar technologies, our website won't work properly. They help you move around the secure areas of the website and do things you've specifically come to the website for, like shopping or eBilling. An example of essential cookies are session cookies. These are used to maintain your access to our website when you are logged on. Session cookies are automatically deleted when you close your browsing session, or when you log out.

 

What they do:

 

Remember things like products you put in your basket and information you enter in forms such as our checkout. Without these cookies, this information would be lost every time you go to a new page.

 

Another example of a strictly necessary cookie is our very own My Virgin Media cookie which is needed to register with My Virgin Media. This cookie stores your log in details so that when you come back to My Virgin Media and enter your log in details, you can access your My Virgin Media account.

You can disable them using your browser but this may seriously affect the functionality of the website.

 

Performance Cookies

 

These cookies let us know how our website is performing and which parts of it are the most popular and any error pages that occur. We use this information to improve our website. The information collected is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies are used to improve how an application, a website and its pages work.

 

What they do:

 

Give us an overall picture of how people use our website by telling us things like the number of visitors to each page and what people do on the page, like which links they click on.

 

Cookies that save your settings

 

These cookies and other similar technologies are used to remember selections you’ve made that change the way the site behaves or looks for you.

 

What they do:

 

-          Remember any settings you've applied, such as layout, text size and preferences

-          Remember if we've already asked you if you want to fill in a survey so that we don't keep asking you

-          Allow us to offer you live chat sessions to offer you help or support

-          They show you when you're logged in to the website

-          They can be used to share information with any partners who provide a service on our website. The information shared is only used to provide the service, product or function and not for any other purpose

 

Cookies for targeting

 

When you visit the website, these cookies recognise which parts of the website are interesting to you and to show you pages and adverts we think you'll like. You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. Some of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.

 

What they do:

 

Allow us to deliver content and marketing communications tailored to your interests based on information from your visit. For example, they may be used for testing designs and ensuring a consistent look and feel is maintained for you the user. An example of this type of cookie is Google Analytics which is used to provide anonymous reports to us about visitors to and from our website.

 

Cookies for adverts

 

These cookies are used to show you adverts relevant to you and your interests. They are also used to limit the number of times you see an advert, as well as help measure the effectiveness of advertising campaigns. Virgin Media, its suppliers and third parties also use Cookies, web beacons and similar technology to deliver targeted advertising about Virgin Media goods and services on third party websites. These ads are tailored based on your visits to our website. It is possible to opt out of these cookies such as Doubleclick and Google Adwords by changing your browser settings.

 

What they do:

 

These cookies collect information about your browsing habits to make advertising relevant to you and your interests.

 

How to manage cookies

 

If you would like to know more about cookies and how to opt out then we suggest you visit: http://www.youronlinechoices.com which has useful information about cookies and your cookies preferences.

 

Please also see our step by step guide to managing cookies on the major browsers.

 

Alternatively, should you use a different browser than those listed in our step by step guide, you can opt out of cookies by going into the “options” section of your browser and changing your privacy settings relating to cookies.

 

Still unsure about what this means for you? If wish to know more about your privacy rights then we suggest you read our privacy policy that can be found here.

 

Details on how to contact us should you wish to know more can also be located in the privacy policy.

 

Changes

 

While we may make changes to this Cookie Policy from time to time, we will publish any updated version on our website, and we will take steps to inform you in advance of any material change that may affect the services that you have subscribed to.

 

List of third party cookies for targeting and advertising

 

Name of Cookie

Brief description of Cookie

DoubleClick

Google AdWords

Google Analytics

Allows us to show relevant advertising to users based on the pages visited and to track which products/services/bundles visitors are interested in.

Adobe Analytics

Analytics data cookies tracks the following information:

*Visits

*Unique Visitors

*Entry page

*Exit page

*Visitor Flow etc.

ComScore

Ad Verification cookies focuses on our display adverts and tells us if they have been viewed, blocked etc. They gather information such as:

*Viewability

*Measured

*Blocked

*Invalid

*Unsafe