Virginmedia Ireland home page Virginmedia Ireland home page
  • Virgin Media Television
  • For business
  • Virgin Media App
  • Sign-in
  • My Virgin Media
    • My Virgin Media
    • Sign In
    • Reset Your Password
    • Recover Your Username
    • Register
    • My Profile
    • Switch Account

      Click to open overlay

      Close
      Switch Account View

      Choose an account to switch subscription

      Admin user
      {{account.addressLine1}} {{account.addressLine2}} {{account.addressLine3}}
      View
    • Sign Out
    • Switch Account

      Click to open overlay

      Close
      Switch Account View

      Choose an account to switch subscription

      Admin user
      {{account.addressLine1}} {{account.addressLine2}} {{account.addressLine3}}
      View
    • My Profile
    • Sign Out
navigation.main.button
  • home
  • Shop
    • Shop
    • Overview Shop
    • Broadband
      • Broadband
      • Buy Broadband
      • Upgrade your existing broadband
      • Broadband Speed Test
      • Gaming broadband
    • Packages
      • Packages
      • Broadband and TV
      • NEW Value Offer
      • View Broadband deals
      • Upgrade your existing package
    • TV
      • TV
      • Buy a TV package
      • Add or upgrade TV
      • Buy premium channels
    • Mobile
      • Mobile
      • Sim only plan
      • Phone and plan
      • Phone only
  • Why Virgin Media
    • Why Virgin Media
    • Overview Why Virgin Media
    • Why Virgin Media
      • Why Virgin Media
      • Why Virgin Media
      • Learn about our broadband
      • Discover TV
      • Learn about WiFi Guarantee
    • The Playroom
      • The Playroom
      • News & Insights
    • Connecting for Good
      • Connecting for Good
      • Connecting for Good
  • My Account
    • My Account
    • Overview My Account
    • My Account
      • My Account
      • Account Overview
      • My Profile
      • My Messages
    • My Bills & Payments
      • My Bills & Payments
      • My Bills & Payments
      • Make a Payment
    • My Products & Usage
      • My Products & Usage
      • View my products
    • My Offers
      • My Offers
      • View my offers
  • Support
    • Support
    • Overview Support
    • Getting Started
      • Getting Started
      • Setting Up
    • Support By Products
      • Support By Products
      • All products
      • TV
      • Broadband
      • Home Phone
      • Mobile
    • Account & Billing
      • Account & Billing
      • Your Account
      • Billing & Payment
      • Moving Home
    • My Virginmedia App
      • My Virginmedia App
      • My Virginmedia App
    • FAQs
      • FAQs
      • Frequently Asked Questions
    • Virgin Media Television
    • For business
    • Virgin Media App
    • Sign-in
    • My Virgin Media
      • My Virgin Media
      • Sign In
      • Reset Your Password
      • Recover Your Username
      • Register
      • My Profile
      • Switch Account

        Click to open overlay

        Close
        Switch Account View

        Choose an account to switch subscription

        Admin user
        {{account.addressLine1}} {{account.addressLine2}} {{account.addressLine3}}
        View
      • Sign Out
      • Switch Account

        Click to open overlay

        Close
        Switch Account View

        Choose an account to switch subscription

        Admin user
        {{account.addressLine1}} {{account.addressLine2}} {{account.addressLine3}}
        View
      • My Profile
      • Sign Out
  • Basket
Basket

Reset my password

To begin the reset process, please enter your username below.

  • Please enter your username

    • Reset my password

    How would you like to reset your password

  • Please choose a verification option from the list

    • Reset password link sent

    We have sent you an email to

    {{verificationEmail}}.

    Please click on 'Reset my password' link,

    which will bring you back to the website to change your

    password.

    Can't find the email?

    Please check your spam folder to make sure

    it has not been placed there.

    Reset my password

    We have sent you a text message

    to {{info.mobileNumber}}.

    Please enter the 6-digit verification code sent to you in the field below.

  • Verification code needed Enter verification code

    • Haven’t received a text?

    It may take up to 2 minutes to arrive, otherwise you can

    get another text message sent. (max 3 attempts)

    Choose another reset method

    Reset my password

    Please provide the answer to your security question

    and your account number.

  • Please enter your security answer
  • Please enter your account number

    Please enter your subscription number

    • Choose another reset method

    Reset my password

    Please enter a new password below.

    If you use any My Virgin Media apps like Virgin TV Anywhere, you will need to log in using your new password when you next use them.

    • Please enter new your password Password should contain minimum 8 characters and maximum 64 characters Password should not have spaces Password should contain uppercase lowercase and digit Password should not have 3 consecutive characters
      Minimum Requirement
      • Minimum 8 characters
      • Must contain at least one lower case character
      • Must contain at least one upper case character
      • Must contain at least one digit
      • Must not contain spaces
    • Please enter new your password Passwords do not match

    Your password has been reset

    We also have logged into your account using your new password

    Where do you want to go?

    My Virgin Media Dashboard
    My Profile
    Sign in for live support
    Forgot username?
    Please enter your username
    Forgot username?
    Forgot password?
    Please enter your password
    Forgot password?
    • Captcha Required
    Login successful
    Login is failed. Try again later.
    Try again
    Pega authentication failed. Reload the page to resume
    alert-icon
    home
    Forgot Password
    home
    Visit our Facebook page. Opens in a new tab. Visit our X (formerly Twitter) page. Opens in a new tab. Visit our LinkedIn page. Opens in a new tab. Visit our YouTube page. Opens in a new tab.

    About Virgin Media

    • About Us
    • Press
    • Careers
    • Connecting for Good
    • Why choose Virgin Media
    • Code of Practice
    • Marketing Preferences
    • Accessibility

    Terms

    • Terms and Conditions
    • Terms of Use
    • Usage Policy
    • Price List
    • Cookie Policy
    • Code of Conduct
    • Privacy Policy
    • Cooling off Period
    • Anti Piracy

    Contact

    • Contact Us
    • Frequently Asked Questions
    • Construction Industry
    • Virgin Media Store Locator
    • Fraud Hub

    Download our App

    My Virgin Media mobile app Google Play link
    My Virgin Media mobile app App Store link

    ©2025 Virgin Media. All Rights Reserved
    Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. D01 C9W8