Residential
Residential
Business
Virgin TV Anywhere
Search
Search
My Virgin Media
My Virgin Media
Sign In
Reset Your Password
Recover Your Username
Register
My Profile
Switch Account
Click to open overlay
Close
Switch Account View
Choose an account to switch subscription
Admin user
{{account.addressLine1}}
{{account.addressLine2}}
{{account.addressLine3}}
View
Sign Out
Switch Account
Click to open overlay
Close
Switch Account View
Choose an account to switch subscription
Admin user
{{account.addressLine1}}
{{account.addressLine2}}
{{account.addressLine3}}
View
Sign Out
Webmail
navigation.main.button
home
Bundles
Back
Overview Bundles
Shop
Back
Buy a Broadband, TV & Home Phone Bundle
Buy a Broadband & Home Phone Bundle
Upgrade Your Existing Bundle
Support
Back
Frequently Asked Questions
Offers
Back
30 Day Contract
Broadband
Back
Overview Broadband
Learn
Back
Learn about our Broadband
Learn about our Smart WiFI
Learn about our Home Phone
Learn about WiFi Guarantee
Learn about Internet Security
Shop
Back
Buy a Broadband Package
Upgrade your Existing Broadband
Freedom 30 Day Contract
Support
Back
Frequently Asked Questions
Check Your Service
Speed Test
Offers
Back
30 Day Contract
Television
Back
Overview Television
Learn
Back
Learn about TV 360
Shop
Back
Buy a Television package
Add or Upgrade Television
Buy Premium Channels
Support
Back
How To Guides
Mobile
Back
Overview Mobile
Learn
Back
All about Roaming
How to add insurance to your Mobile Phone
Shop
Back
Buy a Phone and Plan
Buy a Phone only
Buy a SIM Only Plan
Support
Back
Keep your number
Phone Guides
Unlock your phone
All Mobile support
First Mobile Bill
Smart Home
Back
Overview Smart Home
Shop
Back
Buy Smart Home Products
Support
Back
Smart Home Support
Upgrade
Support
Back
Overview Support
Getting Started
Back
Setting Up
Support By Products
Back
TV
Broadband
Home Phone
Mobile
Account & Billing
Back
Your Account
Billing & Payment
Moving Home
Videos
Back
Video Guides
My Virgin Media
My Virgin Media
Sign In
Reset Your Password
Recover Your Username
Register
My Profile
Switch Account
Click to open overlay
Close
Switch Account View
Choose an account to switch subscription
Admin user
{{account.addressLine1}}
{{account.addressLine2}}
{{account.addressLine3}}
View
Sign Out
Switch Account
Click to open overlay
Close
Switch Account View
Choose an account to switch subscription
Admin user
{{account.addressLine1}}
{{account.addressLine2}}
{{account.addressLine3}}
View
Sign Out
Webmail
Basket
Residential
Residential
Business
Virgin TV Anywhere
Basket
Country
Reset my password
To begin the reset process, please enter your username below.
Please enter your username
Username
Continue
Reset my password
How would you like to reset your password
Please choose a verification option from the list
Send email to
{{info.emailPrimary}}
Secondary email address
{{info.emailSecondary}}
Send text to
{{info.sms}}
Answer secret question
{{info.qna}}
Continue
Reset password link sent
We have sent you an email to
{{verificationEmail}}
.
Please click on 'Reset my password' link,
which will bring you back to the website to change your
password.
Can't find the email?
Please check your spam folder to make sure
it has not been placed there.
Reset my password
We have sent you a text message
to
{{info.mobileNumber}}
.
Please enter the 6-digit verification code sent to you in the field below.
Verification code needed
Enter verification code
Code
Haven’t received a text?
It may take up to 2 minutes to arrive, otherwise you can
get another text message sent
. (max 3 attempts)
Continue
Choose another reset method
Reset my password
Please provide the answer to your security question
and your account number.
Please enter your security answer
Answer
Please enter your account number
Account number
Please enter your subscription number
Continue
Choose another reset method
Reset my password
Please enter a new password below.
If you use any My Virgin Media apps like Virgin TV Anywhere, you will need to log in using your new password when you next use them.
Please enter new your password
Password should contain minimum 8 characters and maximum 64 characters
Password should not have spaces
Password should contain uppercase lowercase and digit
Password should not have 3 consecutive characters
New password
Minimum Requirement
Minimum 8 characters
Must contain at least one lower case character
Must contain at least one upper case character
Must contain at least one digit
Must not contain spaces
Please enter new your password
Passwords do not match
Confirm password
Reset
Your password has been reset
We also have logged into your account using your new password
Where do you want to go?
My Virgin Media Dashboard
My Profile
