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Mobile legal stuff
Offer: Virgin Mobile Unlimited for €5 a month for 6 months. €25 a month after offer. Offer closes 03/03/2021.
Sim Only Plans: A 30 day rolling contract applies. Up to four mobile subscriptions per account. Maximum of one promotion per mobile number. Our plans include landline, mobile and non-geographic calls, texts and data within the Republic of Ireland. EU Roaming is also included. All of the inclusive minutes, texts and data in our 5GB plans can be used both within ROI and EU. All out of bundle national, international, premium, non-geographic and non-EU Roaming calls and texts will be charged at our standard rates. Click here for full terms and conditions.
Fair Usage Policy on unlimited plans: Our unlimited plans have a monthly allowance of 10,000 minutes and 10,000 SMS within ROI and EU. A monthly allowance of 80GB applies on data, after which speeds will be limited. 13.6GB of this 80GB allowance can be used within the EU after which surcharges will apply. Details of rates can be found here.
Phone: If you purchase a mobile phone from Virgin Media, you must have an active Virgin Mobile plan for each phone. If you are an existing Virgin Mobile customer you may add a phone to your existing plan, the cost of your phone is on top of the price of your plan. Existing phone customers may upgrade their phone anytime once the balance of the existing phone has been paid off. Only one mobile phone purchase per transaction to a maximum of 4 per account. Full terms can be found here
Samsung S21 Launch: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+ only) and registered companies. Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G must be purchased between 29/01/2021 – 25/02/2021 from participating retailers. Claims must be made via the Members app pre-installed on the device (individuals) or at www.samsungpromotions.claims/galaxys21buds (company) between 0 -30 days of purchase. Maximum 1 claim per purchase (max 4 per household) and 250 claims per company participant. See www.samsung.com/ie/galaxy-s21-buds-offer/terms/ for full T&Cs.
Estimated Mobile network speeds
The estimated maximum upload and download speeds achievable at least once in any 24 hour period in realistic usage conditions by Virgin Mobile Subscribers are as follows :
Mobile internet speeds across a mobile network are never consistent due to the variable factors that may impact on the speed and service received by users. Mobile Internet service is influenced by a number of factors including but not limited to (a) the location of the user, (b) device capability (handset, modem/dongle), (c) distance of the user from the serving site, (d) the number of users active on the site, (e) location of the device if using indoors (f) topographical issues that arise in the case of valleys, mountainous terrain, trees, buildings and other obstructions. In the case of indoor use, advances in building insulation can also negatively impact service and speed.
Further information on the factors that can influence a users’ experience can be found here.
We will always do our very best to investigate and remedy any issues you are having with your mobile. If you are experiencing a continuous or regularly recurring discrepancy where the mobile speeds you are getting are not in accordance with our Estimated Speeds please contact us by calling 1908 or by email to firstname.lastname@example.org. We will do our best to resolve your issue in accordance with our Code of Practice. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg. In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies:
the right to change your service to one that works better for you;
a discount; or
you may be entitled to terminate your SIM only contract with no early termination fee applied.
Other legal remedies you may have include a claim for damages in respect of a breach of contract. Under Consumer Law (for example the Sale of Goods Acts, 1893 and 1980) remedies for breach of contract can include a remedy of the defect that led to the breach, or a right to rescind, or repudiate your contract. Where your claim is for €2,000 or less you can take your complaint to the Small Claims Court. Virgin Media’s liability is at all times limited in accordance with Clause 13 of our terms and conditions.