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Mobile legal stuff
March/April Free Gifts Offers: Purchase a Samsung Galaxy A54 128GB or Samsung Galaxy A34 128GB between 15/03/2023 and 25/04/2023, and you will receive a free pair of Galaxy Buds2 (RRP €159). All Free Gifts are subject to availability, for limited period only and are provided at time of purchase with your delivery or on collection. All offers are subject to application check, availability, and contract. T&Cs apply. All offers correct as of 27/03/2023.
Offer: Mobile Unlimited for €20 a month for 12 months. €25 a month after offer. Offer closes 31/12/2023. Contract can be cancelled at any time by providing 30 days' notice.
Offer: Free Spirit Unlimited for €20 a month while Virgin Media Broadband and/or TV is active. Offer closes 31/12/2023. Free Spirit Unlimited contract is separate to your Virgin Media Broadband and/or TV contract and is billed separately. Free Spirit Unlimited can be cancelled any time by providing 30 days’ notice.
Offer: Team Spirit for €15 a month while Virgin Media Broadband and/or TV, and at least 1 Free Spirit Unlimited plan, are active. Offer closes 31/12/2023.
Team Spirit contract is separate to your Virgin Media Broadband and/or TV contract and is billed separately. Team Spirit can be cancelled at any time by providing 30 days’ notice. Team Spirit plan includes 300 landline, mobile and non-geographic minutes, 300 SMS, and unlimited data within the ROI.
Free Spirit & Team Spirit SIM Only Plans:
If you cancel your Virgin Media Broadband and/or TV product, your Free Spirit and/or Team Spirit plan will revert to a Mobile Unlimited plan and will be charged €25 a month.
Fair Usage Policy: Unlimited plans have a monthly allowance of 10,000 minutes and 10,000 SMS within ROI and EU. Team Spirit has a monthly allowance of 300 minutes and 300 SMS within ROI and EU. Unlimited Data in the ROI applies subject to the terms set out in our Acceptable Usage Policy which can be found at virginmedia.ie/terms/usage-policy. 23GB GB data can be used per month when roaming in the EU after which surcharges will apply. Details of rates can be found on virginmobile.ie
Phone: If you purchase a mobile phone from Virgin Media, you must have an active Virgin Mobile plan for each phone. If you are an existing Virgin Mobile customer you may add a phone to your existing plan, the cost of your phone is on top of the price of your plan. Existing phone customers may upgrade their phone anytime once the balance of the existing phone has been paid off. Only one mobile phone purchase per transaction to a maximum of 4 per account.
Samsung Trade In:
- Promoter: Virgin Media Ireland. Offer valid from 01/04/2023 to 30/06/2023. T’s and C’s apply. https://tradein.macroev.com/samsung
Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same. Purchase a Galaxy Z Flip5 (promotion product) from a Participating Retailer between 01/09/2023 – 28/09/2023 and claim a Samsung Galaxy Chromebook Go by redemption. No cash alternative. Participants must visit samsungoffers.claims/perfectpartners, upload proof of purchase and provide all other required information (Claim). All Participants must claim within 30 days of purchase. Claim period closes on 28/10/2023. Maximum 1 Claim per Promotion Product purchased (maximum 2 Claims per household) and a maximum of 10 Claims per company participant. See samsungoffers.claims/perfectpartners for full Promotion terms.
©2023 Disney and its related entities. Promoter: Samsung Electronics (UK) Limited. Purchase a new eligible Samsung Galaxy S23 family device, Galaxy S22 family device, Tab S8 family device, Z Fold3, Z Flip3, Z Flip4 5G, Z Fold4 5G, S21FE or S20FE device before 31/01/24 (23:59 GMT). The Disney+ 6-month subscription offer is valid between 01/02/2023 and 31/01/2024 (23:59 GMT). 18+ UK and ROI residents only. Participants must enter all information into their Samsung account to access offer. Disney+ Code must be redeemed by 01/04/2024 (23:59 BST). Subscription auto renews after 6 months unless cancelled prior to the end of the 6-month subscription. Cancel anytime. See www.samsung.com/uk/boost/disneyplusfullterms for details and full terms and conditions and www.disneyplus.com for the Disney+ Subscriber Agreement.
Pressing pause on SIM price increases applies to mobile SIM only 30 day plans for new and existing customers excluding any customers currently in fixed term introductory ‘sales’ offer periods. Pressing pause on SIM price increase and will apply until 31 Dec 2023 only.
T&C’s apply. See virginmobile.ie All offers are subject to application check, availability, and contract. Information correct at 01/09/2023
Estimated Mobile network speeds
The estimated maximum upload and download speeds achievable at least once in any 24 hour period in realistic usage conditions by Virgin Mobile Subscribers are as follows :
Mobile internet speeds across a mobile network are never consistent due to the variable factors that may impact on the speed and service received by users. Mobile Internet service is influenced by a number of factors including but not limited to (a) the location of the user, (b) device capability (handset, modem/dongle), (c) distance of the user from the serving site, (d) the number of users active on the site, (e) location of the device if using indoors (f) topographical issues that arise in the case of valleys, mountainous terrain, trees, buildings and other obstructions. In the case of indoor use, advances in building insulation can also negatively impact service and speed.
Further information on the factors that can influence a users’ experience can be found here.
We will always do our very best to investigate and remedy any issues you are having with your mobile. If you are experiencing a continuous or regularly recurring discrepancy where the mobile speeds you are getting are not in accordance with our Estimated Speeds please contact us by calling 1908 or by email to firstname.lastname@example.org. We will do our best to resolve your issue in accordance with our Code of Practice. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg. In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies:
the right to change your service to one that works better for you;
a discount; or
you may be entitled to terminate your SIM only contract with no early termination fee applied.
Other legal remedies you may have include a claim for damages in respect of a breach of contract. Under Consumer Law (for example the Sale of Goods Acts, 1893 and 1980) remedies for breach of contract can include a remedy of the defect that led to the breach, or a right to rescind, or repudiate your contract. Where your claim is for €2,000 or less you can take your complaint to the Small Claims Court. Virgin Media’s liability is at all times limited in accordance with Clause 13 of our terms and conditions.
How can I upgrade my phone?
Already paid your phone off? There’s no need to wait, you can buy any of our top-of-the range devices today. We have all the latest phones from Apple, Samsung and more. And if you’re nearing the end of your phone contract or want to pay it off sooner, you can talk to our team today to pay off your balance before choosing your new phone with us.