The estimated maximum upload and download speeds achievable at least once in any 24 hour period in realistic usage conditions by Virgin Mobile Subscribers are as follows :

Mobile internet speeds across a mobile network are never consistent due to the variable factors that may impact on the speed and service received by users. Mobile Internet service is influenced by a number of factors including but not limited to (a) the location of the user, (b) device capability (handset, modem/dongle), (c) distance of the user from the serving site, (d) the number of users active on the site, (e) location of the device if using indoors (f) topographical issues that arise in the case of valleys, mountainous terrain, trees, buildings and other obstructions. In the case of indoor use, advances in building insulation can also negatively impact service and speed.

Further information on the factors that can influence a users’ experience can be found here.

We will always do our very best to investigate and remedy any issues you are having with your mobile. If you are experiencing a continuous or regularly recurring discrepancy where the mobile speeds you are getting are not in accordance with our Estimated Speeds please contact us  by calling 1908 or by email to customer.support@virginmedia.ie. We will do our best to resolve your issue in accordance with our Code of Practice. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg. In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies:

the right to change your service to one that works better for you;

a discount; or

you may be entitled to terminate your SIM only contract with no early termination fee applied.

Other legal remedies you may have include a claim for damages in respect of a breach of contract. Under Consumer Law (for example the Sale of Goods Acts, 1893 and 1980) remedies for breach of contract can include  a remedy of the defect that led to the breach, or a right to rescind, or repudiate your contract. Where your claim is for €2,000 or less you can take your complaint to the Small Claims Court. Virgin Media’s liability is at all times limited in accordance with Clause 13 of our terms and conditions.