How to change your mobile plan

Each month you have the option of upgrading or downgrading your mobile plan so it suits you best. Here's how...

 
 

Changing your plan

  1. Call us on Freephone 1908 and chat to the Mobile Care team - or you can chat to us online.
  2. When you are connected to an agent, let them know the changes you'd like to make to your mobile plan.
  3. The agent will place an instruction on your mobile account for the plan to change.
  4. The mobile plan will change at the start of your next bill cycle*.

* Remember: The Virgin Mobile bill cycle starts on the 19th of each month, so any changes you make to your mobile plan will not be reflected until then.

Changing to a SIM only plan

Here is what you need to do to switch to one of our SIM only Freestyle plans:

  1. Call us on Freephone 1908 and chat to the Mobile Care team.
  2. When you are connected to an agent, ask them what the remaining balance is left to pay off of your phone handset.
  3. Make the payment with the agent on the call.
  4. Now that your phone is paid off, you are no longer in contract and you will revert to a SIM Only 30-day rolling contract.