How to Reset My Virgin Media Password

If you experience issues with login to My Virgin Media and you have forgotten your password you can simply reset it and login again.

Reset your Password

Follow the simple step by step guide below to reset your My Virgin Media password:

Edit Username

Forgot your password? Sure, it happens. To get a new one, simply follow the simple steps below:


  1. Go to the “Reset your password” page from the My Virgin Media menu.
  1. Enter your Username, which is the email address you use to sign into My Virgin Media, tick the box next to “I am not a robot”, and complete the Captcha challenge if prompted.
  2. Click “Continue”.

Good to know

For a simply better Virgin Media experience.

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