How do I receive my Virgin Mobile Order?
All Virgin Mobile Orders are delivered by our courier company, DPD so please ensure your delivery address is correct. Shortly after you have placed your order, they’ll send you an email and SMS text to outline your delivery date. You can change the delivery details, including the destination and date, up to 10pm on the day you place your order.
Security is a priority for us, and for DPD too. If you have ordered a Virgin Mobile Phone you will be sent a 4 Digit Code via SMS. You will need this to be able to accept the delivery from the courier once they arrive. If you have ordered a Virgin Mobile SIM Only, you will not receive a 4 digit code.
Remember, Virgin Mobile does not charge for delivery. If you have any queries on your delivery, please call 353 (0)90 64 20500 or email DPD at customerservices@dpd.ie and someone will be happy to help.
I haven't received my Virgin Mobile Order. Who do I contact?
That’s odd – and unfortunate. You should have received an email and SMS text from our courier company shortly after you placed your order. You should also receive a text message and email on the morning of your delivery. You can check the status of your order at https://dpd.ie/tracking, online with the tracking ID provided on your order confirmation email. You can also speak with a representative by visiting their support page.
You can read more about how to track your order below, or learn how to change your delivery date or address by reading below.
How do I track my Virgin Mobile SIM order?
You can track your delivery by simply clicking on the bit.ly URL web address you have received in the text message. This URL address is unique to you and will take you to a personalised page with your delivery details. On that page you can change the delivery date or address, or you may arrange to collect the SIM from your local depot.
If the delivery date or time doesn’t work out, you can change it to fit your schedule.
If you need support on your delivery, contact 1890 341 818. A team is available to help from 9am - 5.30pm Monday to Friday and 9am – 12pm on Saturdays.
How do I know I will get the right SIM card for my phone?
You will receive a SIM which has three different sizes included in one - Standard, Micro and Nano. Please ensure that you use the correct sized SIM card for your phone. If you're unsure what size SIM your phone needs, you can have a look at the device specification for your phone in our Phone Guides.
How can I change the delivery date or address of my Virgin Mobile Order?
Your Virgin Mobile SIM will be delivered by our courier service DPD, who send an email and a text message to confirm the delivery date.
The email and text message contain a unique tracking ID and a bit.ly URL web link. When you click on the link, you will be brought to your own personal webpage where you can reschedule the delivery date or change the delivery address.
Once you confirm your number, click “Submit” and you will arrive at the screen below:
If you are happy with the delivery date then don’t do a thing, just wait for the order to arrive as detailed in the SMS.
If you need to make a change, you can select "Change Delivery Day" or "Change Delivery Address".
What is the Application Check?
The Virgin Mobile Application Check is an internal process used by us to review your application details, along with other checks typically used by Irish Mobile Operators. Don't worry, no data from third parties is used and we don't share your details externally.
