Can I return my Virgin Mobile phone?

If you have bought a phone from us online or over the phone, you can get a full refund on your Virgin Mobile phone within 14 days of the purchase. All of this can be done online by clicking here.


Please remember, you must not open or use the phone, otherwise we will not be able to give you the full refund. If you have taken a SIM card, and are also returning this, you will be charged any usage outside of your plan allowance. Get in touch with our guys in Mobile Care on 1908 or go our contact page to organise your phone return.


When you contact us, we will capture all of the information about you and your phone and we will arrange a collection from you within 24 hours at a place that suits you. If you miss the collection, it is your responsibility to get the phone back to our repair partner within 14 days of you getting in touch, otherwise we will not be able to process your refund. We recommend that you register the parcel so that you can track it.


Once we receive the phone, we’ll make sure it hasn’t been opened, and then reach out to reverse all of the mobile phone payments within 14 days of receipt of the phone.


If you bought the phone in a retail outlet we do not operate a change of mind policy and therefore will not be able to accept it back.