Keep your number

Its quick and easy to move your current number over to Virgin Mobile. All you need to do is follow the 3 steps once you have recieved your new Virgin Mobile SIM.

1. Account Information

Please enter your Virgin Mobile account number below to start the number porting process.

Virgin mobile account number*

Virgin Mobile Account Number
  • Enter valid account number
    • Surname*

    surname
  • Please enter a valid name
    • Go back

    Transferring of your mobile number only takes two hours depending on the time of the day. You shouldn't lose service on the current SIM until the transfer is complete. For customer care number and additional instructions, visit our porting FAQ page will need to assist you.

    Its quick and easy to move your current number over to Virgin Mobile. All you need to do is follow the 3 steps once you have recieved your new Virgin Mobile SIM.

    2. Account Information

    Please enter your mobile phone details below. Make sure your existing phone is near you.

    Temporary Virgin Mobile number

    Temporary Virgin Mobile number
    • Your current mobile number to port

    Current mobile number to port
  • Enter valid mobile number Number must have 9 digits only
    • Select your current network

    Current network
    • Select your current plan type

    Current Plan type
    • Bill pay account number from current provider

    Bill pay account number from current provider
  • Enter valid account number

    • After you click on 'Send code by text now', we will send a text to your current mobile phone with a 4 digit verification code to prove that you are on possesion of the number which you want to switch. Enter the code in the text feild on the next screen.

    Its quick and easy to move your current number over to Virgin Mobile. All you need to do is follow the 3 steps once you have recieved your new Virgin Mobile SIM.

    3. Verify confirmation code

    Please enter verification code.

    verification code

    Verification code
  • Enter a valid code

    • Don't worry if you have not received your code, you can simply request a new code by confirming your details again.

    Its quick and easy to move your current number over to Virgin Mobile. All you need to do is follow the 3 steps once you have recieved your new Virgin Mobile SIM.

    4. Porting in process

    This process takes up to 2 hours as long as it is during the porting hours.

     

    8am to 6pm  - Monday to Friday

    10am to 5pm - Saturday to Sunday

     

    If you request to port your number outside of these hours, you can still submit your request, but your clock wont start until the next morning. You should not lose your service with the existing provider during this time.

     

    When your number is moved over to Virgin media you will lose service on your old sim. You should then put your new Virgin Mobile SIM into your unlocked phone and you should be good to go!

    Great, You are Done!