Ireland’s fastest broadband network!
Virgin Media Ireland in association with MCT Retail Solutions, TCCL, Black Vanilla, Carphone Warehouse & Harvey Norman stores.
New customers who successfully subscribe to and install the Virgin Media Packages as set out in clause 2 below in any Harvey Norman, Carphone Warehouse, MCT Retail Solutions, TCCL or Black Vanilla store (the "Retailers") from 1st Feb 2018 can qualify for free connection through self-installation ("Retail Offer").
Terms & Conditions
These terms and conditions are in addition to Virgin Media’s General Terms and Conditions, a copy of which is available here.
All services are subject availability & our acceptable usage policy.
All Broadband, TV and telephony products are subject to a 12 month contract, unless otherwise stated.
When you purchase services from Virgin Media via our website or by telesales you have the right to cancel your contract within 14 days without giving any reason and without penalty, click here for more information.
30 days written notice is required should you wish to cancel your service. A cancellation fee will apply should you cancel during the contract period. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.
Freedom Broadband and Anytime Mobile (30 Day Contract)
Freedom Broadband and Anytime Mobile is available to New Virgin Media customers only, and is subject to a 30 day rolling contract period. A €30 equipment activation fee applies. In order to avail of this bundle, customers must sign up to Direct Debit at the point of sale. To cancel your Freedom Broadband and Anytime Mobile subscription contract, you must provide 30 days’ notice in writing to Virgin Media. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.
(In order to purchase a TV product from Virgin Media, Freedom Broadband and Anytime Mobile customers must sign up to one of our combined TV, Broadband and telephony bundles, which are subject to a 12 month contract.)
Freedom TV is available to new Virgin Media customers only, subject to a 30 day rolling contract. Customers must sign up to Direct Debit at point of sale and choose self-install €30 activation fee applies
Information correct at 05/2017
Red House Experience
The Red House Experience is available to all Virgin Media residential customers. The Red House Experience will be offered at no additional charge if you are a new customer where self install is not available at your address or you are an existing customer who needs a maintenance visit to fix a fault. If you request a Red House Experience there will be a charge of €50.
Sorry, our Red House Service is not available at the moment due to Covid 19 restrictions.
All of the offers listed below are available to new customers ordering our services online and choosing self-install. After the offer period, normal monthly rate will apply thereafter. A 12 month contract applies when you subscribe to any offer. All Offers end 03/03/2021.
Big Bundle €37 off a month for 12 months: This offer is only available to new customers ordering a new VTV360 TV, Broadband and home phone pack.
Bigger Bundle €37 off a month for 12 months: This offer is only available to new customers ordering a new VTV360 TV, Broadband and home phone pack.
Bigger than Big Bundle €37 off a month for 12 months: This offer is only available to new customers ordering a new VTV360 TV, Broadband and home phone pack.
Beast Bundle €37 off a month for 12 months: This offer is only available to new customers ordering a new VTV360 TV, Broadband and home phone pack.
250Mb Broadband (with Sports Anywhere Pass) €30 off a month for 6 months: This offer is only available to new customers ordering a new Broadband product
360Mb Broadband (with Sports Anywhere Pass) €30 off a month for 6 months: This offer is only available to new customers ordering a new Broadband product
500Mb Broadband (with Sports Anywhere Pass) €30 off a month for 6 months: This offer is only available to new customers ordering a new Broadband product
250Mb Broadband (with Sports Anywhere Pass) €30 off a month for 6 months: This offer is only available to new customers ordering a new Broadband product
€10 off a month for 12 months. Offer available for existing Virgin Media TV or Broadband customers adding an additional TV or Broadband product to their account only. Available on Virgin TV 360 bundles. Offer Ends: 03/03/2021
Information correct 05/01/2021
Virgin Media TV & On Demand
Channel line-up is subject to change & regional channel variations may apply.
An installation fee of €60 applies for each additional point ordered unless an active cable outlet point is already in place.
A HD TV is required to enjoy the benefit of our HD service.
To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV.
Virgin Media On Demand
You must have a compatible Virgin Media set top box. If your box is not compatible you can order a new one by contacting us on 1908. A charge may apply for the new box.
If you order a movie using On Demand a charge will apply. We will confirm the cost of the movie before you buy it. The charge will appear on your next bill.
Replay TV available on selected channels
Virgin TV Anywhere is subject to device registration on a maximum of 2 devices in addition to your set top box. Virgin TV Anywhere service includes 80 channels available to watch Out of Home over 3G, 4G and public W-Fi networks. Virgin TV Anywhere requires your device to have iOS7 or above for Apple products & OS.4.0.3 or above for Android, Windows 10 devices & is available to Virgin Media Ireland customers with Virgin Media Ireland TV.
Information correct at 01/2017.
Virgin Media Broadband
Offering speeds of 1Gb expected average speed during peak times of 900Mbps to at least 90% of customers on the 1Gb product on a wired connection.
Other factors that may impact the actual speed experienced include the connection from your device(s) to the cable modem & the websites visited.
Wi-Free: When you sign up for Virgin Media’s Broadband service your modem will automatically offer a second signal for Wi-Free. If you would prefer your modem was not available to other Virgin Media customers visiting your home you can opt out at any time by logging into My Virgin Media Ireland. If you choose to opt out, your modem will not offer a Wi-Free service nor will you be able to connect to other Wi-Free networks. You must be a Virgin Media Broadband customer & in the home of another participating Virgin Media Broadband customer to avail of the Wi-Free service. All Virgin Media Broadband customers can connect to Wi-Free. Wi-Free will give you speeds of 10Mb Download and 2 Mb upload to 3 members of a Virgin Media household can connect to Wi-Free at a time. 5 Virgin Media customers can connect to a single modem at a time. The Wi-Free service is subject to our Acceptable Usage Policy. These terms & conditions are in addition to Virgin Media Ireland’s General Terms & Conditions, a copy of which is available here
Limited Broadband services: These services have a monthly usage allowance of 30GB. If you exceed the usage allowance in any month we will automatically upgrade you to the nearest pack that best meets your needs. Before upgrading we will:
- Send you an email or text message notifying you the first time you exceed the allowance.
- The next time you reach 70% of your allowance we’ll send you an email or text message letting you know that you are close to exceeding your limit again. We won’t communicate with you thereafter about your usage. We suggest you monitor your usage using the tool available in My Virgin Media.
- If you exceed your monthly allowance on two occasions we shall automatically upgrade you to the Broadband pack that best meets your needs.Additional information about our broadband
Additional information about our broadband
Our Internet speeds
Maximum speeds on our network: When we advertise a broadband speed we mean what we say, this will be the maximum download speed you can get on our network.
Normal speeds on our network: As we promise in our advertising, the expected average download speed you typically get at peak times will be:
- on our 250Mb product 245Mb for over 90% of customers.
- on our 500Mb product 490Mb for over 90% of customers.
- on our 1Gb product 900Mbps for over 90% of customers.
- Upload speeds will be 25Mb for our 250Mb product and 50Mb for our 500Mb product.
Maximum and normal speeds assume all technologies are working at optimum speeds; in practice numerous factors beyond our control can cause speeds to vary. Should you wish to contact us to get further information in relation to our speeds please call us on 1908.
We will always do our very best to investigate and remedy any issues you are having with your broadband. If you are experiencing a continuous or regularly recurring discrepancy where the speeds you are getting are not in accordance with our Estimated Speeds please contact us by calling 1908 or by email to firstname.lastname@example.org. We will do our best to resolve your issue in accordance with our Code of Practice. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg. In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies:
- the right to change your service to one that works better for you;
- a discount; or
- you may be entitled to terminate your contract with no early termination fee applied.
Other legal remedies you may have include a claim for damages in respect of a breach of contract . Under Consumer Law (for example the Sale of Goods Acts, 1893 and 1980) remedies for breach of contract can include a remedy of the defect that led to the breach, or a right to rescind, or repudiate your contract. Where your claim is for €2,000 or less you can take your complaint to the Small Claims Court. Virgin Media’s liability is at all times limited in accordance with Clause 13 of our terms and conditions.
We may as part of normal network performance carry out traffic management as part of general network maintenance including the management of any network congestion. These activities do not impact on the quality of the internet service we provide to you and do not impact on your privacy or the protection of your personal data.
We may also be legally required to carry out traffic management when directed by any court, tribunal, regulatory body, police authority or other competent authority as part of any proceedings or investigation. This may require us in these limited circumstances to disclose communications transmitted via our services to such authorities which may include personal data.
Virgin Media Home Phone
Home phone add on: 30 day Home Phone add on’s are available to new Virgin Media customers adding: Naked 250, Naked 360 or Naked 500 on a 12 month contract. You must keep your Home Phone add on for a minimum of 30 days, after this period, you can cancel your Home Phone at any point by notifying us. World Talk, Home Phone add on (€3 per month) and World Unlimited Talk, Home Phone add on (€5 per month). For full terms and conditions please see here. Offer ends 28/02/2020
Anytime World (unlimited calls to landlines)provides free local & national fixed landline calls & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.
World Talk (unlimited calls to mobiles) provides free calls to local, national and irish mobile numbers & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.
Freetime mobile call pack provides free off-peak calls to Irish mobiles and fixed landlines as well as 400 off-peak minutes per month to fixed landline numbers in 22 international destinations including USA and Canadian mobile numbers. Excludes calls to premium rate, SMS and non-geographic numbers. Calls made outside of the call pack minutes are charged at our current call rates.
World Unlimited Talk provides unlimited free calls to local, national and Irish mobile numbers and to mobile and fixed landline numbers in 22 international destinations. Excludes calls to premium rate, SMS & non-geographic numbers. A fair usage policy of 6,000 minutes a month applies. Calls made above this limit are charged at our standard rates. A fair usage policy of 6,000 minutes a month applies to local, national and Irish mobile number calls.
The 22 international destinations included in our call packs are:
Australia, Austria, Belgium, Denmark, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA & Canada. USA & Canadian mobile numbers are also included.
A fair usage policy of 6,000 minutes a month applies to World Talk, Anytime World, Freetime Mobile and World Unlimited Talk packs.
There is a charge of €30 for each phone handset. Virgin Media Ireland guarantees the handset for the first 6 months & faults thereafter are the responsibility of the customer.
Information correct at 07/2019.
Mobile legal stuff
Offer: Virgin Mobile Unlimited for €5 a month for 6 months. €25 a month after offer. Offer closes 03/03/2021.
Sim Only Plans: A 30 day rolling contract applies. Up to four mobile subscriptions per account. Maximum of one promotion per mobile number. Our plans include landline, mobile and non-geographic calls, texts and data within the Republic of Ireland. EU Roaming is also included. All of the inclusive minutes, texts and data in our 5GB plans can be used both within ROI and EU. All out of bundle national, international, premium, non-geographic and non-EU Roaming calls and texts will be charged at our standard rates. Click here for full terms and conditions.
Fair Usage Policy on unlimited plans: Our unlimited plans have a monthly allowance of 10,000 minutes and 10,000 SMS within ROI and EU. A monthly allowance of 80GB applies on data, after which speeds will be limited. 13.6GB of this 80GB allowance can be used within the EU after which surcharges will apply. Details of rates can be found here.
Phone: If you purchase a mobile phone from Virgin Media, you must have an active Virgin Mobile plan for each phone. If you are an existing Virgin Mobile customer you may add a phone to your existing plan, the cost of your phone is on top of the price of your plan. Existing phone customers may upgrade their phone anytime once the balance of the existing phone has been paid off. Only one mobile phone purchase per transaction to a maximum of 4 per account. Full terms can be found here
Samsung S21 Launch: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+ only) and registered companies. Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G must be purchased between 29/01/2021 – 25/02/2021 from participating retailers. Claims must be made via the Members app pre-installed on the device (individuals) or at www.samsungpromotions.claims/galaxys21buds (company) between 0 -30 days of purchase. Maximum 1 claim per purchase (max 4 per household) and 250 claims per company participant. See www.samsung.com/ie/galaxy-s21-buds-offer/terms/ for full T&Cs.
Samsung Galaxy Note10 Retail Giveaway;
There will be one winner in each of our 10 retail stores. 1 prize per winner. Competition entrants must be over 18 year of age, resident of the Republic of Ireland, and be a new or existing customer of Virgin Media Ireland. The winner will be chosen at random from all correct entries received before the deadline and the winner will be informed by call or text message to the number provided on the entry form. The decision of Virgin Media is final and no correspondence shall be entered into. No cash alternative is available. The competition is not open to Virgin Media employees, contractors, agents, their immediate family members or of any companies associated with the competition. Competition closes 1st October 2019.
Visit virginmedia.ie for details. Next day delivery on Saturdays only available in the Dublin area. All prices include VAT. Residential use only. For full terms and conditions go to virginmedia.ie/retailoffer. Information correct as at 25/02/19.
All services within the Virgin Media Bundle Services must be successfully installed in order to be eligible for this offer. Email Confirmation of your order will include an order number; this is your reference for your order. The retailer is free to supplement this offer in store with an additional offer. All enquiries regarding the retail offer must be directed in-store where you placed your original order, as this is an offer delivered to you by the retailer directly. Both Virgin Media & The retailer are free to cross promote the combined savings from the reduced price Virgin Media services and the offer in-store.
NOTE: Virgin Media or its affiliates do not accept any liability whatsoever and howsoever arising directly or indirectly from an individual/customer's participation in any additional supplementary offer provided by the retailer. This Offer is not available with other Virgin Media offers such as student offers, 3rd party retail offers, or online promotional offers and supersedes any previous Virgin Media retail offers available prior to the launch date of this offer. These terms and conditions are in addition to and do not replace the standard terms and conditions associated with your Virgin Media subscription. To view these terms please click here. My Virgin Media allows you to access your account 24 hours a day, seven days a week. You can read and pay bills, change contact details and have more control over your account. Services subject to availability. Special offer of free activation* only applies to new Virgin Media customers who order their new Bundle in store and existing customers who add TV, Home Phone or Broadband to their existing pack either in store or on the retailer’s website and choose self-install; otherwise a fee of €50 applies for technical install and a €60 fee for each extra point installed.
Existing customers can upgrade their services in a retail store, however, the offer of free activation and any supplementary offers by the retailer are not available in this instance. Upgrades are subject to a new 12 month contract. If any additional cable points are required for multi-room viewing, a standard €20 per room charge will apply. If a customer requires an additional point for the Multi Room box a €60 fee applies. Should the customer require a separate broadband modem to their Horizon TV HD+ box, an additional €60 charge will apply. Redemption of this offer will only be valid after confirmation of installation of all aspects of the bundle. Upgrades to an existing TV, Broadband or Phone service do not qualify for a reduced price bundle. Agreement of sale will be made only on receipt by Virgin Media of proof of customer identity, address and bank account details if requested. All enquiries regarding Virgin Media bundles must be directed to the Virgin Media retail support team on 1890 940 635, or by email to email@example.com The retailers may supplement this offer in store with an additional offer, with any of the bundles listed above. All enquiries regarding any supplementary offers must be directed in store where you placed your original order, as this is an offer delivered to you by the retailer directly.