Ending your mobile plan within the 14-day cooling off period
Did you buy your SIM card in the last 14 days? You can use our cooling-off cancellation form to cancel your plan.
Fill in the form online, or download it and send it back by post if you prefer. We’ll let you know as soon as we’ve got it.
Cooling Off Period: If you purchased your Mobile Plan through Virgin Media’s website, in store, online partners or through our telesales team, you have the right to withdraw from this agreement, without giving any reason by notifying us within 14 days or 28 days if purchased through our field agents beginning on the date which you receive the Mobile Plan/s. Please see virginmedia.ie/terms for all detail on Cooling Off.
Ending your mobile plan after the 14-day cooling off period
If you’ve been with us for over 14 days and you want to end your mobile plan, you will need to contact our cancellation department on freephone 1908 (select the Cancel option)
Please note:
You will need to give us 30 days notice to cancel your plan.
