Support

Mobile

Let's freestyle...

We separate the cost of your 4G Data, calls and texts and the cost of your phone repayments.

 

Step 1: Choose your smartphone and how long you want to spend paying it off - 12, 18 or 24 months.

 

Step 2: Choose from one of our great value flexible Mobile Plans, giving you oodles of 4G data, calls and texts every month.

 

You can pay off the balance of your smartphone anytime you want, and once the phone's paid off your bill drops to just the cost of your 4G Data, calls and texts.

Quick Guides

Phone Guides

Our handy Mobile Phone Guides will help you discover all the exciting things you can do with your new phone and answer any questions you have. Each guide includes handy tips like how to use the internet on your phone and lots more. Just select your phone and click on the section you need help with. It couldn’t be easier.

Start using the phone Guides now!

 
 

Out of Bundle call rates

There are bound to be times when you exceed your monthly allowance or want to do things which are not included in your plan - so it's a good idea to know beforehand how much you'll have to pay. All calls, SMS or data usage for international, premium, nongeographic numbers and roaming outside of the EU are not included in your plan. The following are our out of bundle charges for various things.

View our out of bundle rates

 
 

SIM Only Customers Guide to Unlocking your Phone

If you have bought your phone directly from Virgin Media, you can skip this section as we do not lock our phone.

If you decided to bring your phone from another network provider in Ireland and you want to use our great value plans, in the majority of cases you will need to get your phone unlocked. To save you searching for the ‘how to?’ we have put a guide together for you. We even let you know how to input the codes once you get them!

Learn How to unlock your phone

 
 
 

FAQs

Using Data with Virgin Mobile

4G

What is 4G?


4G is the next step in service (Sometimes called LTE). It delivers mobile data speeds of up to ten times faster than 3G. This means less waiting for your favourite websites, quicker downloads, and clearer calls.

 

What do I need to get 4G with Virgin Mobile?


If you want to 4G coverage, all you need is Virgin Mobile:

 

1. Speed is what we do, so every customer already has 4G coverage included in their contract. Next, all you need is a mobile device that can handle 4G speed. But guess what …

 

2. Every phone and SIM card we sell is 4G capable, so that’s that. All you need to do is be in a 4G coverage area. Now, ready for this?

 

3. We use the Three network, so this is practically a non-issue. Using their network let’s us connect 99.6% population, give 97% coverage for 3G data services, and 77.8% for 4G services.

 

4. Depending on what phone you have, you will see either ‘4G’ or ‘LTE’ at the top of your phone screen when you are connected to the 4G network. If you happen to leave an area with 4G coverage, your phone will automatically switch to 3G to keep your data service uninterrupted.

 

It can’t get easier. To see a coverage map of Ireland, check out this map.