How do I get my email address and password?

If your equipment was delivered, then the details of your email account were included in the documentation that accompanied your device. If a technician installed your service, your email address and password was printed at the back of your welcome guide.


If you don’t like the email address we provided you, that’s fine. You can have up to 15 address in your UPC/Virgin Media Webmail account, which means you have 14 additional opportunities to get the address you like.