Troubleshoot a problem with your internet
Got a problem getting online? Let's help you fix it.
Connection seems slower than expected.
Online one minute and dropped the next?
Can’t get online at all.
Find your login details
Find your WiFi network name and password by clicking here or try out our Connect app below
Change WiFi password
Reset your password, or choose a new one by clicking here or try out our Connect app below
Change WiFi network name
Rename for your WiFi network by clicking here or try out our Connect app below
Life's better when you're connected.
My Virginmedia app gives you quick and easy access to all your WiFi settings. You can change your password or network name and manage device connectivity. My Virginmedia app allows you to pause WiFi on certain devices, meaning it’s never been easier to manage who’s online and when. You can also see all the devices that are connected to your network, to make sure you’ve got everything under control. Sorted!
Maximise your connection
Learn how to get the most out of your connection with some handy tips and tricks.