Because we’ve invested over half a billion Euro in our Fiber Power Network, Virgin Media can now offer you lightning fast speeds. Enjoy endless online entertainment, connect with friends and family instantly, download videos, share your photos and stream online games in super-fast time
Quick Guides
Watch How to get the best wifi experience from your virgin media hub
Understanding Wireless and Wired Connectivity
Wireless and wired connections both have great benefits, but they do have some drawbacks too. Check out the tables below for more info.
Wired connections
Wireless connections
You may decide that a mixture of wired and wireless connections together is what’s best for your setup. For example, you might want to have your games console hooked up with a wired connection for best performance while your laptop uses a wireless connection so that you’re not tied down where you use it.
For more information on getting the most of your wireless connection please visit our guide here:
Getting the best wireless signal
Running a Speed Test
Speed is really important – whether you're gaming, downloading, or just looking to enjoy buffer-free content on your screen. You’ll know your speed is less than it should be if it’s taking a long time to open a web page or download a single song, for example.
As part of your regular maintenance, it's a good idea to run a speed test every now and then – you can use our handy speed test tool to let you know if you're red-hot or stone-cold. This tool uses Adobe Flash, so if you are using a device that does not have it you can install Adobe Flash now.
1. Before you start, close down all other applications as you don’t want sluggish applications interfering with the measurement of your internet speed.
2. Click on the Begin Test button in the speed test window.
3. Allow the test to run through its 3 tests: latency, download speed and upload speed.*
4. Once the test is finished, you will be presented with a set of results. If they fall below your expectations, check out the broadband hints and tips section. This will help you to understand the result you get from the speed test - as well as showing you some simple ways of improving your broadband speed.
5. If the speed of your connection is still poor, please get in touch with our customer service team as you should be enjoying the fastest broadband in Ireland – full stop.
Understanding Upload, Download speeds and Latency
Upload
Refers to the speed with which you can send content. This could be sending an email, uploading photos to a website or a video to You Tube.
Download
Refers to the speed with which you can receive content from the Internet. This means how quickly you can download a music track, view your favourite show online, etc. These are both measured in Megabits per second (Mbps).
Latency
Is the measure of the time (milliseconds) taken to send a packet of information from your computer to the internet and back again. This information is important for gamers, who want the actions they input into the controller to be reflected in the game as quickly as possible. In other words, if you hit someone with a sword, you want to see him collapse immediately – not five seconds later.
Watch: how to get the best Wifi experience from your Virgin Media Hub
Watch: Connecting to a Virgin Media network using an android device
Watch: Connecting to a Virgin Media network using Windows 8
Watch: Connecting to a Virgin Media network using Windows 10
Watch: Connecting to a Virgin Media network using a Mac
Watch: Connecting to a Virgin Media network using an Apple device
FAQs
