Late bill payments and charges

Missed a payment? Let's look at what happens when your bill is overdue and how you can get your service back if it gets suspended

 
 

Late payments and charges for TV, Broadband or Home Phone

All of our products and services require payment within 14 days from the bill's issue date. You can find the issue date at the top of your bill. Not paying your bill on time can affect your service, so it's essential you try and get it paid as soon as you can. Be sure to let us know when you have paid using our online form.

 

If we've had to suspend your services, the quickest way to get them back is to phone us on freephone 1908, and pay via the automated system. Your services will be reactivated automatically within fifteen minutes of the full payment being received on normal working days, but it can take longer over bank holidays.

 

Important note:

A reactivation fee of €5 will be applied to your next bill if we have had to restore your services.

 

Fees you might see on your bill after a late payment

 

  • Late Payment Fee

    If you don't pay you bill on time a 'Late Fee' of €12.50 will be added to the account balance, and we reserve the right to charge this fee on any overdue amounts.


    We know there are sometimes extenuating circumstances. That’s why this fee won’t be charged until we have sent a notification, and given you an opportunity to rectify the situation before the fee is finalised.

     

  • Unpaid Direct Debit Fee

    If your Direct Debit payment is returned as unpaid by the bank, a charge of €10 is automatically applied to your bill.

     

  • Refunded direct debit charge

    If you apply for a refund of your direct debit after it has been processed, we may apply an administration charge of €50.

Late payments and charges for Virgin Mobile

Mobile bills are due 14 days after the bill has been issued. The issue date and due date can all be found on your bill. If you pay your mobile bill late, or if your Direct Debit fails, your service will be suspended and you may incur some charges.

 

You can only pay your late mobile bill by calling us on freephone 1908 and speaking with our Mobile Care team. Once we receive payment, your mobile service will automatically reactivate - usually within about fifteen minutes.

 

Fees you might see on your bill after a late payment

 

  • Late Payment Fee

    If you don't pay your bill on time, a 'Late Fee' of €12.50 will be added to the account balance, and we reserve the right to charge this fee on any overdue amounts.


    We know there are sometimes extenuating circumstances however. That’s why this fee won’t be charged until we have sent a notification and given you an opportunity to rectify the situation before the fee is finalised.

     

  • Unpaid Direct Debit Fee
    If your Direct Debit payment is returned as unpaid by the bank, a charge of €10 is automatically applied to your bill.
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  • Refunded direct debit charge

    If you apply for a refund of your direct debit after it has been processed, we may apply an administration charge of €50.