Virgin Media Broadband Customers consumed 84% more information in December 2020 than pre-COVID-19

December was the busiest month on record for broadband traffic


25th January 2021: Virgin Media customers continue to rely on their home broadband connectivity more than ever with new lockdown restrictions being introduced and December 2020 being one of the network’s busiest months yet.


During December alone, Virgin Media customers consumed 84% more information than they did in February 2020. With customers downloading 83% more and uploading 92% more than pre-COVID 19, the reliance on our superfast home broadband network has never been greater.

With the ways in which we work, rest and play constantly changing to adhere to Government guidelines, we can see that upstream traffic on the network peaking at 4pm every evening when, previously, this would have been much later in the night, when customers were returning home from work and using their home broadband connection to unwind.


December was a record-breaking month for broadband


While data use has been consistently high throughout 2020, the second national lockdown and the launch of two next-generation games consoles saw its busiest month of broadband traffic on record in December.


Paul Higgins, Vice President of Commercial at Virgin Media said:


“Our homes are once again our schools, colleges, offices, cinemas and gyms so the importance of reliable broadband connectivity has never been greater. What we saw in December in terms of an 83% usage increase since the start of the year was the culmination of a usage surge since the start of the Pandemic last March and this is expected to continue throughout this year.”


Our continued investment in our super-fast broadband network infrastructure, with speeds of up to 1Gb available, means you can do more than ever with our home broadband so you can stay connected to the things that matter.