GDPR & You.
Virgin Media Ireland is committed to protecting your privacy. We want you to be confident in the knowledge that we treat your information with care and in accordance with our obligations under applicable data protection and privacy laws. You can learn about your rights and how Virgin Media process your data below.
Frequently asked questions
VIRGIN MEDIA AND GDPR
HOW AND WHEN WE COLLECT YOUR INFORMATION
Your information helps us deliver the products and services you have with Virgin Media. We collect your details in different ways, such as:
- When you apply for or buy something from us.
- When you talk to us on the phone, by email, or via electronic messaging (such as SMS or live chat), and when you write to us or visit us in our retail stores.
- When you fill in a questionnaire.
- When you use our products and,
- When you visit our website.
WHY WE COLLECT YOUR INFORMATION AND HOW WE USE IT
We use your data for things like:
- Bringing you products and services and sending you your monthly bill.
- To make sure our products and services are working as they should be.
- Telling you about the things we think you may love from Virgin Media.
- Delivering your orders so you get your goodies as quickly as possible.
- Giving you exclusive access to our online services like My Virgin Media.
- Responding quickly to your queries or complaints.
WHO WE SHARE YOUR INFORMATION WITH
YOUR DATA RIGHTS
You’ve trusted us with your details, so it’s your right to have access to clear, easy to understand information about them. If any details are inaccurate you have the right to have them corrected. You can find more about your data rights below.
WANT TO FIND OUT MORE?
HOW TO CONTACT US
You can contact us about your rights by submitting a request in the forms you'll find below.
If you have another query, our customer service team will be happy to help. Call 1908 to speak to one of our dedicated customer care agents. You can also contact our Data Protection Officer at:
Data Protection Officer, Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1,
A. We care about your privacy
B. Information we collect
C. How we use your information
1. We use your information so we can provide you with Virgin Media products and services, including telling you what’s new, handling your queries and sending your bill.
D. How do we protect your information:
We work very hard to protect your privacy and have taken key steps in protecting it. We have various technical and operational solutions, including using password protection, encryption, firewalls, intrusion detection and access controls.
E. Lawful basis for processing:
F. Data Retention:
G. Confidentiality of your information:
H. Sharing your information:
We share your information with trusted third parties including service providers, customer care, IT services and financial service providers. We may share your information with a national regulator or other statutory bodies. Virgin Media is part of the Liberty Global Group. We may share your information with companies within the Liberty Global Group, with our parent company, subsidiaries, or other companies under common control (collectively "Affiliates").
I. Transfers outside of the European Economic Area (EEA):
J. Push Notifications on Virgin Media Apps:
L. Know your rights. You have 8 key rights under the GDPR, such as:
- Right to be informed
- Access to your information
- Rectifying your information
- Erasing your information
- Restriction of Processing
- Object to Processing
- Rights concerning Automated Decisions
You can exercise your rights by submitting a request in the form you will find below. We will consider your request upon receipt and reply to you within one month. While some of these rights apply generally, certain rights apply only in certain limited cases.
As the controller of your information, Virgin Media is here to answer any queries about your data via our Data Protection Officer. You can contact us at:
Data Protection Officer
Virgin Media Ireland Limited
39/40 Mayor Street Upper,
In case you’re not satisfied with the response we give you, you can also lodge a complaint with a data protection supervisory authority such as the Office of the Data Protection Commission:
Data Protection Commission
21 Fitzwilliam Square South
Telephone: 01 7650100
This page was last updated on 8th November 2022.
The right to be informed
You have the right to be informed about the collection of your details, how it’s being used and who it will be shared with.
The right to rectification
You have the right to ask us to change your details if it’s inaccurate or incomplete.
The right to object
You have the right to object to us collecting/using your information in certain situations.
The right to erasure
You have the right to be forgotten. This means you have the right to request that your information is deleted when there is no compelling reason for us to keep it.
The right to data portability
You have the right to take your personal data from us when changing provider.