Fixing Virgin TV

How do I reboot my Horizon box?

Sometimes a simple reboot is just what the technician ordered. If you need to give your box a fresh start, just follow these three steps.


1. First, unplug your Horizon box from the main power supply.
2. Wait for approximately 15 seconds, then plug your box back into the main power supply.
3. Confirm that you can see channels such as RTE One.

What does the source button on the Horizon remote control do?

Once your remote control is paired with your TV, hitting the source button at the top of your remote will switch the input to your television from the Horizon box to other connected devices you may have. These could include your Xbox, Playstation or DVD player. Each click of the button will change the input to another, depending on how many devices you have set up.

How can I test my Horizon box connection?

To test that your Horizon box is correctly connected to the virgin media network and your in-home connection is working, simply:

 

 

1. Press "HELP" on your remote control.

 

 

2. On screen select "CONNECTION ASSISTANT" and press "OK" on your remote control.

 

 

3. On screen select "YES" to begin the test.

 

The test will now run and all results should be "PASSED" to confirm the connection is working correctly.

How do I carry out a factory reset on my Horizon box?

You want to do a factory reset, and that’s fine. But, before resetting your Horizon box, please be aware that this action will delete your future planned recordings. Your existing recordings will not be affected, but you might miss something special you wanted to record later. To help set these recordings again after the reset, we recommend taking a picture of your planner with your phone.

 

Below is an image of how you planner will look after the reset.

To carry out a factory reset on your Horizon box follow these steps:

1. Press "MENU" on your remote control, and you will get to the MENU options. see below.

2. On screen navigate to "SETTINGS"

3. Select "ADVANCED SETTINGS" and press "OK" on your remote control.

4. Select "Virgin TV BOX" and press "OK".

5. Select "FACTORY RESET" and press "OK".

6. When prompted enter your PIN. The default PIN is 0000.

On screen you will be asked if you would like to save your existing recordings:

 

1. Select "YES" to keep your recordings, select "NO" to delete your recordings.

2. Press "OK" on your remote control to confirm your choice.

On screen you will be asked if you would like to keep your current user settings or revert back to default values.

 

1. To restore factory settings select "RESET TO DEFAULT" and press "OK" on your remote control.
 

2. When asked, select "YES" to confirm you want to revert to the factory settings.

Once you have completed the steps above, the Horizon box will prompt you to select a language, to reinstall the box settings and a power supply setting.

Your Virgin TV box will now begin the reset process. Please allow up to 15 minutes for this to complete.

Once complete you can continue to use the Virgin TV box as normal. And you will need to re-program your future recordings.

What does the source button on the Horizon remote control do?


Once paired with your TV, the Source button at the top of your Horizon Remote control will switch the input to your television from the Horizon TV HD+ box to other connected devices you may have e.g. Xbox, Playstation, DVD player. Each click of the button will change the input.

View factory reset steps