Unlocking your mobile phone

If you bought your mobile phone from us your phone is already unlocked and you can start making calls. If not, you'll need this step by step guide to getting your phone unlocked.

 
 

The steps to unlocking your mobile:

Step 1

Start here if you don't have an unlock code

Follow our guide to get your unlock code from your old provider. It may take up to 21 days for you to receive your code.
 

Get unlock code

 
 

Step 2

Start here to use your unlock code

The steps to unlock your mobile differ depending on the make of phone you have. Select your make and get your phone unlocked.

Unlock your mobile

 
 

Step 3

Unlock code not working?

If your old provider is unable to unlock your phone or if you do not qualify for an unlock from them there's still hope!

What to do if your unlock code doesn't work

 
 
 
 

Frequently asked questions

How do I know if my phone is locked?

If you have a Virgin Mobile SIM, simply pop it into your phone. If you get an error message, your phone is still locked. Visit our unlocking guide for further information.

Can I use a phone from my previous network provider?

Absolutely, but you will need to make sure that your handset is unlocked before you're able to use your Virgin Mobile SIM in it. You can go to our unlocking guide for further information on how to request your unlocking code, depending on the network provider.