Roaming Tips & Tricks
with Virgin Mobile
Where is EU Roaming Included?
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech-Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Italy, Latvia, Luxembourg, Lithuania, Liechtenstein, Malta, Martinique, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Martin, Slovakia, Slovenia, Spain (including Canary Islands), Sweden, Ukraine and United Kingdom.
Roam Free With EU Roaming Included is being offered by Virgin Mobile in accordance with Regulation (EU) 531/2012 and the commission implementing regulation of 15/12/2016.
How to get my Roaming set up
Once you land: Turn your phone back on or switch off airplane mode and it will start searching for local networks. This can take up to 10 minutes, so don't panic if it doesn't work straight away.
Once you connect to a network make sure your roaming is switched on in your settings and you'll be good to go!
If you are still having issues and cant connect, trying restarting your phone and ensure roaming is switched on. If this doesn't resolve it try the below steps.
Data still isn't working? Try the below!
iPhone
Go to Settings > General > Reset > Reset Network Settings. (This will reset Wi-Fi passwords, VPN, and APN settings).
If that doesn't work, you can try manually selecting your network:
Go to Settings > Mobile Data (or Cellular) > Network Selection > Turn Automatic off > Select any network other than Virgin Media > Once it fails, reselect Virgin Media > When connected, turn automatic back on.
Android
Go to Settings > Connections > Mobile Networks > Access Point Names > Tap the menu > Reset to default.
If that doesn't work, you can try manually selecting your network:
Go to Settings > Network & Internet (or Connections) > Mobile Network/SIMs > Tap Network operators/Carrier > Turn Automatic off > Select a different network > Once it fails, reselect Virgin Media > When connected, turn automatic back on.
Need Help?
Additional contact details
Billing and Sales
Mon - Fri 9am to 6pm
Technical Support
Mon - Sat 9am to 6pm
Mobile Care
Mon - Fri 9am to 6pm
Calling from the EU: 1908
Calling from outside the EU:
+353896191908
Standard roaming rates apply
Frequently Asked Questions
Can I take roaming off my account?
You can turn data roaming off at any time in your My Virgin Media app.
Log in to the My Virgin Media app.
Go to Mobile Plans.
Select Data Roaming.
Follow the steps to turn roaming off.
Is there a data roaming limit on my account?
A €61.50 data roaming limit is set on your account by default.
When this limit is reached, data roaming will stop automatically to help avoid unexpected charges.
You can change this limit in your My Virgin Media, online or in the app under Mobile Plans.
What does Roam Free with EU Roaming mean?
Roam Free means you can use your Virgin Mobile minutes, texts, and data in EU countries just like you would at home.
Your normal allowance applies while travelling, including fair usage limits.
You can find full details in our EU Roaming Guide.
Can I view my roaming usage and charges?
You can track your roaming usage and charges in the My Virgin Media App.
It shows:
How much data you’ve used
Your EU roaming limit
What’s remaining in your current billing period
To check your usage:
Sign in to My Virgin Media.
Go to Products & Usage > My Mobile Usage > Data Usage.
You’ll see a summary of your remaining calls, texts, and data, both at home and when roaming in the EU.
Can I use roaming outside of the EU?
You can use roaming outside the EU, but additional charges apply for calls, texts, and data.
When travelling within the EU, you can use your allowance the same way you would at home, at no extra cost.
All roaming usage is subject to our Fair Use Policy. You can check the roaming rates and details in our roaming guide.
I am travelling to the USA/Canada can I use my roaming?
Roaming is available in the USA and Canada, but standard roaming charges apply.
Virgin Mobile offers two data roaming add-ons:
175MB for €20 (valid for 1 month)
500MB for €55 (valid for 1 month)
These add-ons are available for customers with an active subscription and cover data usage while roaming in the USA or Canada.
Once the add-on is activated, you’ll receive a confirmation text message.
Helpful to know:
The add-on lasts 1 month, so it’s best to activate it just before you travel.
You’ll receive a text when 80% of your allowance has been used.
You’ll receive another text when your allowance is fully used.
Any unused data expires after one month.
You can purchase your roaming add-on online.
How do I listen to my voicemail when I am abroad?
You can check your voicemail while abroad by dialing:
171
+353 89 619 1171
If you are outside the EU, roaming charges may apply when retrieving messages.
You can also manage voicemail and roaming settings in your My Virgin Media, online or in the app under My Mobile Plan > Roaming Options.
Do I need to select a network when I land?
No when you land simply turn on your phone and activate roaming and wait. You should automatically connect to a network.
If you don't automatically connect view the troubleshooting steps above which outlines selecting a network manually.
