My first bill.

Wait a minute, what’s this? Wave goodbye to those billing worries. See the breakdown of your bill right here and the reason for any extra costs. Explain my bill.

My first bill

Here's what your first bill should look like. Click on the tabs below to find out more about the different sections of your bill.

Virgin Media Home

Select bill page

Summary Page

Example Summary page

  1. Account NumberThis is your Virgin Media account number.

  2. Name and AddressYour name and billing address.

  3. Virgin Media Service ChargesAny fees that are due, including your price plan bundles.

  4. Total amount dueHere’s what you need to pay this month.

Full explanations:

Account Number

This is your Virgin Media account number. Did you know you can manage your account yourself online through virginmedia.ie/myvirginmedia? You’ll need this number to register.

Name and Address

Here’s where we’ll send your bill (unless you’re signed up for eBilling)

Virgin Media Service Charges

*This shows any fees that are due, including your bundle price plan amount.

Total Amount Due

So, What’s Due?

 

This is the total amount you need to pay. Handily there are lots of ways to pay your bill including Direct Debit, at virginmedia.ie, credit or debit card, at your bank, by cash or by post. Find out more at virginmedia.ie/billing


 
 
 

Details Page

Full explanations:

Pro Rate Charges

When you sign up to Virgin Media, the charges from the date you signed up to the date of your first bill are called pro rate charges.

 

Confused? It’s simple. If you had Virgin Media installed on the 19th of July but your bill issues on the 27th, Your bill will include a charge for the 9 days between these dates.

 

Virgin Media Bundles

This is the Virgin Media bundle price before any discounts. You’ll find the discounts in the ‘Savings and Discounts’ section. You may see 2 bundle charges (pro rate and recurring charges) depending on your price plan. Price plans are paid one month in advance.


Savings and Discounts

We all love savings and discounts. These are the ones that apply to your account. For example, the ‘Welcome Discount’ is a once off reduction to say thanks for registering for My Virgin Media.

Total Service Charges

So, What’s Due?

 

This is the total amount you need to pay. Handily there are lots of ways to pay your bill including Direct Debit, at virginmedia.ie, credit or debit card, at your bank, by cash or by post.  Find out more at virginmedia.ie/billing

 

 
 
 
 
 

Virgin Media Mobile

Select bill page

Summary Page

Example Summary page

  1. Account NumberThis is your Virgin Media account number.

  2. Name and AddressYour name and billing address.

  3. Virgin Mobile Price PlanYour mobile price plan including pro rate charges.

  4. Total chargesHere’s what you need to pay this month.

Full explanations:

Account Number

This is your Virgin Media account number. Did you know you can manage your account yourself online through virginmedia.ie/myvirginmedia? You’ll need this number to register.

Name and Address

Here’s where we’ll send your bill (unless you’re signed up for eBilling)

Virgin Mobile Price Plan

When you sign up to Virgin Media, the charges from the date you signed up to the date of your first bill are called pro rate charges.

 

Confused? It’s simple. If you had Virgin Media installed on the 15th of July but your bill issues on the 18th, your bill will include a charge between these dates.


Total Charges

So, What’s Due?

 

This is the total amount you need to pay. Handily there are lots of ways to pay your bill including Direct Debit, at virginmedia.ie, credit or debit card, at your bank, by cash or by post. Find out more at virginmedia.ie/billing


 
 
 

Details Page

Full explanations:

Payments and Adjustments

This shows all payments, including instalments you pay for your phone. It will also show you any rejected Direct Debit amounts, unpaid fees, or payment reversals.

In Bundle Charges

Details of any calls, texts and data you’ve used within your price plan limit.

Total Virgin Media Bundle Charges

Here you’ll see your bundle calls, texts and data as well as anything you’ve used outside your allowance.

Device Charges

Want to see everything you need to pay for your phone, including upfront charges and monthly instalments? It’s all here.

 
 
 
 
 

Tips & Tricks

Make the most of your Virgin Media Experience

Enjoy instant access to your bill online, anytime. 
Easily see when payment has been processed 
Film buff? Keep track of your movie rental spend 
Hate surprises on your bill? Keep up to date with My Virgin Media.. 

Our top questions for new joiners

 
 
 
 
 

For more answers to your frequently asked questions…