4G Frequently Asked Questions

What is 4G?

4G provides mobile data speeds up to ten times faster than 3G. So no more waiting around while your favourite websites painfully load on your mobile, it’s all in a flash. Browsing, streaming, downloading - everything gets a speed boost.

How can I get 4G with Virgin Mobile?

All Virgin Mobile customers get 4G included for free. If your phone can support 4G and you’re in an area that has 4G coverage, then welcome to Speedtown.

What do I need to get 4G with Virgin Mobile?

To get 4G data with Virgin Mobile, you need to meet four easy requirements:

1. Be on a 4G plan. Which if you’re with Virgin Mobile, you are. After all, giving you great service is our main mission.
2. Have a phone that can handle 4G. Which every Virgin Mobile Phone in our catalogue can do, because – you know – 2017.
3. Be in a 4G coverage area, which you probably are. Check out our coverage here. It’s pretty impressive.
4. Make sure that 4G is switched on in your phone. Visit our phone guide, which will help you through your model’s settings, and get you sorted.


How do I switch on 4G on my phone?

Different phones switch on 4G in different ways, but our phone guide page will help you through the process step-by-step. You can pick your model, choose what issue you’re trying to address, and get a clear interactive tutorial. It’s a brilliant resource.

Can I switch off 4G on my phone?

Of course. There are different ways of doing this depending on your phone type. Just take a look at our phone guide, and use our interactive page to take you through the process.

Which phones are 4G capable?

You can check to see if your phone is 4G capable by looking at the booklet which came with your phone originally or do a quick search for information online.

Do I need a new SIM card to access 4G?

No. Your Virgin Mobile SIM is 4G capable so you’re good to go.

How do I find out where there is 4G coverage?

With 99.6% population coverage (97.2% coverage for 3G data and 86.8% for 4G data services), we have you covered here, there and pretty much everywhere. Check out our coverage here.

How do I know if I am attached to the 4G network?

Knowing if you’re attached to the 4G network is fairly simple. Depending on what phone you have, you will see either ‘4G’ or ‘LTE’ at the top of your phone screen when you are connected to the 4G network and are in an area that has 4G coverage.

What does LTE stand for?

4G is sometimes described as LTE, which stands for Long Term Evolution. Depending on the type of phone you have you will see either "4G" or "LTE" at the top of your screen. Both mean you are connected to 4G.