My Virgin Mobile phone is not working what can I do?
We're sorry to hear that you are experiencing issues with your phone. Don't worry, we are here to help. Below are some steps you can take to make sure that there isn't a small glitch with your phone.
1. Power the phone off and then turn it back on. Obvious we know, but for some phones resetting the software can fix many issues. For an iPhone you will need to hold down the lock power button for a couple of seconds until you see the Apple logo.
2. Check for the latest version of software. Our Mobile Handset Guides can help you synchronise with your computer to get the latest updates and help you if you are experiencing issues with setting up any features.
Still having issues? Call our Mobile Care team on 1908 and they’ll get you sorted.