Netflix Frequently Asked Questions

Why are there 2 sets of terms and conditions for Netflix?

Each company has its own Terms & Conditions. The first are Virgin Media's and the second are for Netflix.

Where can I get more information about Netflix?

Customers will find all of the information they need at

Where can I go to download the Netflix App?

Simply go to the iTunes App Store, Google Play Store or the Windows Phone App Store from your mobile to download the Netflix app.

How much data will using Netflix use?

Watching Netflix uses approximately 1GB of data per hour for each stream of standard definition video, and up to 3GB per hour for each stream of HD video. Click here to see details in the link below of how to control how much data Netflix uses.

Can I use my Netflix logon on my Tablet, TV and Laptop?

Yes, your Netflix subscription will allow you to use watch movies and TV across multiple devices, including two devices at any one time.

What if I already have a Netflix account?

You simply register using the link we send you, with your existing Netflix username and password. You will then receive the service free for 6 months.

How long will I have to wait to get my Netflix voucher?

Your voucher will be emailed to you within 72 hours of placing your order with Virgin Media

How long do I have to redeem my voucher?

The Netflix voucher can be redeemed up until July 30th 2017.

Can I use my Netflix account abroad?

Netflix is available and can be used in the following territories:

United States
South America
United Kingdom
Nordic countries


Note: Please be aware that high data usage while roaming can incur significant costs, where possible it’s advised to use a WiFi connection for Netflix streaming abroad.