GDPR & You.

Virgin Media Ireland is committed to protecting your privacy. We want you to be confident in the knowledge that we treat your information with care and in accordance with our obligations under applicable data protection and privacy laws. You can learn about your rights and how Virgin Media process your data below.

 
 

Frequently asked questions

VIRGIN MEDIA AND GDPR

At Virgin Media we value your privacy and want to be clear about the data we collect, how we use it and your rights to control that information. Please visit our Privacy Policy to learn more.

HOW AND WHEN WE COLLECT YOUR INFORMATION

Your information helps us deliver the products and services you have with Virgin Media.  We collect your details in different ways, such as:

 

  • When you apply for or buy something from us.
  • When you talk to us on the phone, by email, or via electronic messaging (such as SMS or live chat), and when you write to us or visit us in our retail stores.
  • When you fill in a questionnaire.
  • When you use our products and,
  • When you visit our website.

 

You can find more information in our Privacy Policy.

WHY WE COLLECT YOUR INFORMATION AND HOW WE USE IT

We use your data for things like:

 

  • Bringing you products and services and sending you your monthly bill.
  • To make sure our products and services are working as they should be.
  • Telling you about the things we think you may love from Virgin Media.
  • Delivering your orders so you get your goodies as quickly as possible.
  • Giving you exclusive access to our online services like My Virgin Media.
  • Responding quickly to your queries or complaints.

 

To find our more, please read our Privacy Policy.

WHO WE SHARE YOUR INFORMATION WITH

We rely on trusted third parties to help us run our business and to provide us with specialised services. To find out more, please read our Privacy Policy.

YOUR DATA RIGHTS

You’ve trusted us with your details, so it’s your right to have access to clear, easy to understand information about them. If any details are inaccurate you have the right to have them corrected. You can find more about your data rights below.

WANT TO FIND OUT MORE?

To find out more, check out our Privacy Policy and our Cookie Policy

HOW TO CONTACT US

You can contact us about your rights by submitting a request in the forms you'll find here.  

 

If you have another query, our customer service team will be happy to help. Call 1908 to speak to one of our dedicated customer care agents. You can also contact our Data Protection Officer at:  

 

Data Protection Officer, Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1,

D01 C9W8

 

Privacy statement

A. We care about your privacy

 

At Virgin Media we’re committed to protecting your privacy, so we follow data protection and privacy regulations. This privacy statement will help you understand how we collect and process your information, when you use our products and services. We will follow our full Privacy Policy when we collect and use your information.

 

B. Information we collect

 

To help deliver our service, we collect contact details, account details, service data and other information. See our full Privacy Policy for more details.

 

C. How we use your information

 

1.    We use your information so we can provide you with Virgin Media products and services, including telling you what’s new, handling your queries and sending your bill.

2.    If you agree to receive marketing communications, we will send you the latest information on new products and services, for example by email, SMS, phone, or post. You can opt-out of these at any time by calling our Customer Service team free of charge on 1908, visiting My Virgin Media or by utilising the opt-out provided in the communication. See our full Privacy Policy for more details.

3.    We build your customer profile to improve our products and services and bring you a more tailored, personalised experience so you can get the most out of our services. See our full Privacy Policy for more details.

4.    We use your information and interactions with our products, services and contact centre to help improve our products and services to ensure we deliver products and services that meet your needs. We may use anonymised and aggregated information to develop reports and analysis about what types of content and /or advertisements are watched or skipped. See our full Privacy Policy for more details.

5.    Addressable ads are delivered for products and services that are popular with households in your region. The advertisements are not delivered on an individual basis, instead they are delivered to a group of at least 5,000 households using predicted interests at a household level. To learn more, or to opt-out see our full Privacy Policy.

6.    We need to store some of your information for legal reasons. We may be required by law to retain or disclose your information to competent authorities, including law enforcement agencies, where we have a good faith belief that we are required to do so under applicable law. See our full Privacy Policy for more details.

 

D. How do we protect your information:

 

We work very hard to protect your privacy and have taken key steps in protecting it. We have various technical and operational solutions, including using password protection, encryption, firewalls, intrusion detection and access controls.

 

E. Lawful basis for processing:

 

We can only use your information in ways which are permitted by law. Legal reasons to use and collect your information could be, for example, our contract with you to sell you our products or services, your consent, or legal reasons. See our full Privacy Policy for more details.

 

F. Data Retention:

 

We only keep your information for as long as we need to, in line with any legal requirements we are required to meet. See our full Privacy Policy for more details.

 

G. Confidentiality of your information:

 

Your communications are confidential. We may process metadata (information processed to deliver the communications), but we never access any content of your calls, emails, internet or app browsing except in our own communications with you. See our full Privacy Policy for more details.

 

H. Sharing your information:

 

We share your information with trusted third parties including service providers, customer care, IT services and financial service providers. We may share your information with a national regulator or other statutory bodies. Virgin Media is part of the Liberty Global Group. We may share your information with companies within the Liberty Global Group, with our parent company, subsidiaries, or other companies under common control (collectively "Affiliates").

 

I. Transfers outside of the European Economic Area (EEA):

 

Where we transfer information outside the European Economic Area (EEA), we use approved legal mechanisms for data transfers. See our full Privacy Policy for more details.

 

J. Push Notifications on Virgin Media Apps:

 

If you download our apps, certain communications may be sent by push notifications to your device. See our full Privacy Policy for more details.

 

K. Cookies:

 

Some cookies are required on our website as they enable it to function. These are known as Strictly Necessary Cookies. Strictly Necessary Cookies are always turned on. All other cookies are switched off unless you choose to accept them on our website. For more information on how we use cookies and how to manage your preferences, please read our cookies policy. A copy of our Cookie Policy can be found here.

 

L. Know your rights. You have 8 key rights under the GDPR, such as:

 

- Right to be informed

- Access to your information

- Rectifying your information

- Erasing your information

- Portability

- Restriction of Processing

- Object to Processing

- Rights concerning Automated Decisions

 

You can exercise your rights by submitting a request in the form you'll find here. We will consider your request upon receipt and reply to you within one month. While some of these rights apply generally, certain rights apply only in certain limited cases.

 

As the controller of your information, Virgin Media is here to answer any queries about your data via our Data Protection Officer. You can contact us at:

 

Data Protection Officer

Virgin Media Ireland Limited

Macken House,

39/40 Mayor Street Upper,

Dublin 1

D01 C9W8

Ireland

privacy@virginmedia.ie

 

In case you’re not satisfied with the response we give you, you can also lodge a complaint with a data protection supervisory authority such as the Office of the Data Protection Commission:

 

Data Protection Commission

21 Fitzwilliam Square South

Dublin 2

D02 RD28

Telephone: 01 7650100
 

See our full Privacy Policy for more details.

 

This page was last updated on 8th November 2022.