Troubleshoot a problem with your home phone

Find out what is affecting you, and how to fix it.

Home phone devices

Connection seems slower than expected.

 
 

Call features and services

Online one minute and dropped the next.

 
 

Transfer your home phone number

Can’t get online at all.

 
 

Call rate information

Find the network name and password to access your internet connection.

 
 

Voicemail

Reset your password, or choose a new password to access your internet connection.

 
 

Call forwarding

Choose a recognisable name for your internet connection.

 
 

More options

Maximise your connection

Learn how to get the most out of your connection with some general tips.