Ending your mobile plan

Find out how to end your mobile plan with us

 
 

Ending your mobile plan within the 14-day cooling off period

Did you buy your SIM card in the last 14 days? You can use our cooling-off cancellation form to cancel your plan.

Fill in the form online, or download it and send it back by post if you prefer. We’ll let you know as soon as we’ve got it.

Ending your mobile plan after the 14-day cooling off period

If you’ve been with us for over 14 days and you want to end your mobile plan, you will need to contact our cancellation department on freephone 1908 (select the Cancel option), or let us know on Chat.

Please note:
You will need to give us 30 days notice to cancel your plan.