Home Phone: Porting

What is Number Porting?

Number Porting is the process of transferring your current phone number from one provider to another. This way, there’s no need to remember a new set of digits, or ask your friends and family to do the same.

How do I move my home phone number to Virgin Media?

Keeping your home phone number is exceptionally easy, and can be done completely online.

 

To move your number you need to have:

·         The name of your old home phone provider

·         The Universal Account Number from your previous provider

·         The phone number you want to move to Virgin Media

 

Then all you have to do is fill out a simple form.

 

If you'd prefer to post the form, simply print a copy, enter your details, and return it to this address:

Virgin Media, Freepost, PO Box 11639, Dublin 8

  

Upon receipt, it will take one working day for the number to be transferred to us. Follow these steps if you need to port your mobile number.  

My home phone number has been transferred but I can’t receive calls.

When this happens, it's usually because something has not been completed in the transfer process. If you do experience a problem, please report this to a member of our Technical Support team on freephone 1908 and we will fix this as soon as possible.

Do I need to cancel my phone line with my previous provider?

Not at all. Cancelling your phone line with your previous provider happens automatically when you move to Virgin Media. However, we do suggest you take your old number along with you when you change providers.

What if I have a service like a monitored alarm?

If you rely on your exiting phone line for your alarm, it may be possible to get an alarm monitoring service which offers the same service as landline alarm monitoring. Please contact your alarm provider for further details.

What will happen when my home phone number is transferred?

You may experience a short interruption of service to your home phone line as we transfer your number, and a slightly longer interruption on the old line. But once the transfer is completed, your old phone connection will be stopped.

 

At this point, your existing home phone number will be transferred across to our service and you will receive all calls to that number on the Virgin Media line in your home. You will then be able to make and receive calls as normal. Be sure to connect your phone to the Virgin Media modem after the transfer has taken place, as this is how the phone line will now work.

Can I switch to your service and transfer my number if I still have a contract with my previous provider?

Absolutely -assuming the number is still active with your old provider. If your number has already been deactivated we will be unable to transfer your old number to our services.

What phone numbers can I transfer to Virgin Media?

The whole shebang. Voice, fax and data numbers both analogue and ISDN lines can all be transferred. Only one number can be transferred to one Virgin Media line. A maximum of two Virgin Media lines can be installed at one address.

What is a Universal Account Number (UAN)?

A Universal Account Number (UAN) is an eight-digit account number used to port telephone numbers between phone companies.

Simply, it is your unique account number with your previous phone provider.

The below table can be used as a guideline but as UANs change so frequently now that we recommend customers contact their current line rental provider in order to obtain the most recent valid UAN (if you cannot find this on your bill)

Please be advised that the below is a guideline for where the UAN would be displayed on a paper bill. If you are viewing a bill online the location may vary.

Service Provider UAN - Location Displayed
Eircom Displayed under heading 'About You.' Located at top of bill. This is the Eircom Account Number or Universal Account Number (UAN)
BT Displayed as Eircom or Universal account number. Located on left-hand side of 1st page of bill.
Vodafone Displayed uan will be on top left side of page 2/3 of Vodafone bill and begin with 4, 5, or 6
UTV/Clicksilver Displayed as UAN. Located in top right-hand corner of bill. / Displayed as Eircom/Uni Acc Ref. Located in centre of bill and will begin with 4,5,6,7 or 8 and has 8 digits only
Gaelic Telecom & Imagine* Displayed as UAN. Located on top left side of 3rd page of bill. The UAN will begin with 4, 5, 6, 7 or 8 and has 8 digits only
Newtel Displayed as Universal Account Number. Located above 'Bill Summary' section on left-hand side of bill. The UAN will begin with 4, 5, 6, 7 or 8 and has 8 digits only
SMART / Wi-MAX / Magnet / Blueface / Digiweb Account number, Name and Address as per Bill (and UAN if required)
Perlico Displayed uan will be on top of page 2/3 of Perlico bill and begins with 4, 5,6,7 or 8 and has 8 digits only
Pure Telecom UAN is on the 2 page of the bill after the words 'Service Description for Account ******* ' ( This 8 digit number here is the UAN but doesn't state UAN or Ean ) The UAN will begin with 4, 5, 6, 7 or 8 and has 8 digits only
Talk Talk Displayed as UAN. Located at the back of the 1st page of Talktalk, over the yellow box and begins with 4, 5, 6, 7 or 8 and has 8 digits only
Sky This will differ from the sky account number and will generally begin with 7 or 8. This will be an 8-digit number.

Is there a charge associated with transferring a number?

Not a penny.

Do I need an eircom phone line?

No, absolutely not. Our Home Phone operates via our TV cables and doesn’t use phone wires. Therefore you no longer need to pay eircom’s line rental charge. If you don’t have an existing phone line you can still get connected to Home Phone from Virgin Media.