When you put your Virgin Mobile SIM into your unlocked phone, you should receive either a text message or configuration message depending on your phone type.

For example, if you have an Apple iPhone, you’ll receive the following message:

“Hi, to use data with Virgin Mobile, you will need to install Internet (APN) settings on your phone. To get them, connect to WiFi, click on the link below and choose “Install”.”

If you have a phone that supports 'Over The Air' (OTA) Settings, which includes the majority of Samsung, Sony and Motorola devices, you will receive an SMS. Please click “Install” in the message when you receive it.

Once you install the settings your phone should be able to use the Internet.
If you are using a non-OTA Phones, which includes models such as HTC, Microsoft, OnePlus, etc., you will receive the flowing message:

“Hi, to use Data with Virgin Mobile, you will need to install Internet (APN) settings on your phone. To get them, Connect to WiFi, click on the link below and choose “install”.”

This link will bring you to our Phone Guides which will show you how to manually enter your APN. It’s a helpful and handy resource, and should have you up and running in no time. If your phone is not listed please refer to the user manual.