I received the internet settings to my phone and my data is still not working?

If your data is not working, don't worry. You can manually input the Virgin Mobile internet (APN) settings into your phone. Please see the options below, depending on what phone type you have to set internet up manually:

 
 

Apple iPhone Manual Data Configuration:

  • Go to Settings > Cellular (enable) > Cellular Data Network > APN
  • In the APN field type the word internet

  • Please power your iPhone off and turn back on again

  • You should now be able to use data

  • If you are still unable to use data please go to our device guide, choose your phone make and model and click on Internet (APN) > Set up Internet on your phone

 

Android Manual Data Configuration:

  • Go to Apps > Settings> More Networks> Mobile Data ticked > Access Point Name > Menu Key > New APN

  • In the Name field type: Virgin Media Ireland

  • In the APN Field type the word: internet

  • Please power your phone off and turn back on again

  • You should now be able to use data

  • If you are still unable to use data please go to our Phone Guides, choose your phone make and model and click on Internet (APN) > Set up Internet on your phone

  • If your phone is not listed please refer to your phone manual

 

Windows Phone Manual Data Configuration:

  • Go to Settings> Mobile + SIM > Data Connection (Enabled)> SIM Settings > Manual Internet APN (Enabled)> Add Internet APN > APN

  • In the APN Field type the word: internet
  • Please power your phone off and turn back on again

  • You should now be able to use data

  • If you are still unable to use data please go to our Phone Guides, choose your phone make and model and click on Internet (APN) > Set up Internet on your phone