That’s terrible news. Don't worry though, we are here to help. Below are some steps you can take to make sure that there isn't a small glitch with your phone:

1. Power the phone off and then turn it back on. Obvious we know, but for some phones, resetting the software can fix many issues. For an iPhone, you will need to hold down the lock power button for a couple of seconds until you see the Apple logo.

2. Check for the latest version of software. Our Mobile Handset Guides can help you synchronise with your computer to get the latest updates.

3. If you are experiencing issues with setting up a feature, visit our handy Mobile Handset Guides for step by step instructions on how to solve any problems

Still having issues? Call our Mobile Care team on 1908. They’ll take all your details and schedule a repair. Once all the required details have been logged, we’ll send a courier out to you to collect your phone the following day. We should have it back to you within 5 working days, providing there are no parts issues which may increase this time.