What do I need to do before I return a faulty mobile phone?
Before you return a faulty phone, please be sure you’ve backed everything up. All data is removed from mobile phones when they are returned to us, so make sure and copy all those important pics and contacts. All of the stored data from mobile phones are removed while repairing them, which means any pictures and contacts saved will be lost. Also remove any security passwords/apps that you may have, we won't be able to repair your mobile if we can't use it!
Less important, but still fairly important: Remember also to remove your SIM card, any memory card, phone covers or screen protectors.