What is a PUK number? How do I get mine?
Did you get blocked from your phone? That’s OK, it’s more common than you think – which is why the PUK (Personal Unblocking Key) was developed.
If you entered your SIM number incorrectly more than three times in a row, the phone will become blocked. To start again, all you have to do is enter the PUK, which is printed on the SIM pack you would have received with your SIM.
Alternatively, you can find your PUK code by downloading the My Virgin Media app. Once installed, log in to your account and navigate to My Mobile Plans to retrieve your PUK code quickly and easily.
Still having trouble? Call us on 1908 and we will help you out.