I have changed my services, what are the credits shown on my bill?

Credits and Adjustments will appear in the Summary Section of your bill if you have made any changes in your subscriptions or package.


The amount you are charged for this month depends on when your services were changed, which is why we provide a timeline. Below is how your bill will show the date you changed your service, and the days the credit will be applied for.

If you have disconnected or changed any product or service, and have credits applying to your bill, they will appear in the relevant product section. In the example below, the credit has been applied to the Bundle and Home Phone services.

Credits and Adjustments

This dedicated section of your bill will outline any manual adjustments or credits that have been placed on your account. Below is an example of a customer being manually credited 60 Euro.