I'm a Direct Debit customer but just received a bill.

This can happen sometimes. If there is a change to the services you use then you will receive one bill confirming the change and stating your new monthly payment amount.

 
 

For example, a customer who has Digital TV and pays by Direct Debit won’t receive a monthly bill unless they sign up to our Fibre Power Broadband or Home Phone service. Even then they will receive just one bill detailing their new monthly amount.

We are pleased to offer all our customers an online facility, called My Virgin Media, which enables you to view your bills online. You can
sign up today to My Virgin Media