I have already paid, so why does my bill show an amount owed from the last bill?
Sometimes the payments you make might not reach us in time to show up on your bill.
On the first page of your bill, you will notice the bill date. This is the date that your bill was generated. If you paid your bill just before or after that date, its possible we received your payment after the bill was produced.
Don't worry, although it doesn't appear on that bill, it will show on your next bill.