Covid-19

Keeping You Connected through the Crisis.

 
 

As always at Virgin Media, we remain committed to providing connections that matter to people, business and public services. This is a challenging time for all of us. Our first priority is our people and our customers, so we have taken every necessary precaution to protect you by strictly following the advice of health authorities.

 

We are doing all we can to maintain a high standard of Customer Care, as well as ensuring network stability and continued connectivity, so you can stay in touch with friends and family, meet business commitments, work from home and access virtual learning for your children.

 

We will continue to deliver Ireland’s fastest broadband network which has consistently achieved 99.9% reliability scores. At times like this it’s even more important to have our own fully owned network and we have made significant investment in it to improve capacity. Our network teams are fully prepared for increased usage and the network has the ability to handle spikes in usage patterns at any time of the day.

 

To help those most in need during this challenging time, we are prioritising those customers who are without service. We’re here for you when you need it. You can easily access support, manage your account through My Virgin Media and get in touch if you need to. Also, we've put together some helpful information to answer some frequently asked questions you might have

 

In times of uncertainty, staying connected to loved ones and keeping the family entertained are more important than ever. Below you will find a few ways that we’re making this even more accessible for you.

 
 
 
 

We're supporting

Supporting

The Front Line

Virgin Media is supporting the front line of central government, hospitals, the health sector and the army to upgrade and supply new connectivity solutions to help make their activity as efficient as possible.

Through Virgin Media Television, our dedicated reporting and editorial teams are bringing trusted news and current affairs to audiences across Ireland every day. We have also increased our programming in line with our public service broadcasting role so that all communities are receiving essential updates from our Government and Public Health Experts.

 
 

Supporting

Business

Many sectors are experiencing challenges like never before. We’re ensuring that when their doors open again, they will have services and equipment ready to hit the ground running.

With remote working becoming the new normal, we’re increasing capacity to companies head office, data centre and cloud providers and are waiving the minimum 24 month contract on our Home Worker product, with flexible contracts to facilitate working from home.

 
 

Supporting you

Supporting you

We’re open for business:

If you’re an existing customer who wants to add a service or a brand new customer, you can simply order online and we will deliver direct to your door, with convenient delivery slots so there’s no need to leave your home.

 
 
 
 

30 day Mobile &
Broadband plans

If you’re buying a new mobile or broadband product with us, we provide 30 day options as well as longer contracts, allowing you total contract flexibility in uncertain times.

 
 
 
 

Supporting you

Self Install:

If you’re adding a broadband, TV or a Smart Home Entertainment pack we offer easy self-install, with no need for a technician visit.

 
 
 
 

Supporting you

Mobile

Nothing lifts your spirits like a family group chat or call to a friend. We’ve recently increased our mobile allowances across all our plans to keep you connected. And if you need another SIM or want the latest smartphone, we’ll deliver direct to your door within 2 working days.

 
 
 
 

Keeping you entertained

 
 

On Demand & Catch-up

Enjoy hundreds of movies and TV shows at the touch of a button. Watch or rent whatever you want, when you want it. Access all your favourite TV Players including Virgin Media Player, RTE, and TG4, brilliant box sets including the best in crime, drama, comedy and catch-up TV with all your favourite series and kids shows.

 
 
 
 
 
 

Virgin Media Television

As well as playing a role in keeping the nation connected, informed and updated during these critical times, we are working on our scheduling to give you access to even more great content, with critically acclaimed home grown drama and documentaries and exciting new kids content.

 
 
 
 
 
 

TV Anywhere app

Our TV anywhere app brings you all our best TV, box-sets and kids content in one great app. Family time is precious, but so is you-time! Let the kids take over the sitting room while you find a quiet corner for your favourite crime drama.

 
 
 
 
 
 

Sky Sports

Sporting events globally have been affected by Covid-19, but we’ve made sure our Sky Sports channels are still available to you. If you need to avail of a payment break, we’ve made it possible for you to do so for 2 months by submitting a request form. You'll still be able to view Sky Sports channels during this time.

 
 
 
 
 
 

Coming soon

Buy one On Demand movie and get one free for the month of April! Plus you’ll also be able to view a range of exciting new movies half price during April.

 
 
 
 

FAQs

Service Interruptions

For all service interruptions message us on +353896000016 or call us on 1908.   To help those most in need during this challenging time, we will be prioritising those customers who are without service.  We will have some screening questions for you to answer before our engineer will go into your home. It is essential that you are able to answer these questions.

When in your home our engineers will be wearing protective equipment, and will wipe down anything they come into contact with , they will also be adhering to social distancing guidelines.

Billing

If you already have an online account, you can make a payment on your bill through this, if not you will just need to register here.

If you are worried about meeting your repayments with us, please message us on +353896000016 or call us on 1908 and we will help find a resolution together. We also have a 24-hour automated telephone service (1908), where you can pay your bill, check your latest account and billing details and make a payment.

Business Customers

We understand this is an extraordinary challenging and uncertain time for business owners. If you are worried about meeting your repayments with us, please message us on +353896000016 or call us on 1908  and we will help find a resolution together.

Following the advice of health authorities that companies try to facilitate home working where possible we are waiving the minimum 24 month contract on our homeworker product, get in touch on 1800 941 941 to sign up to this.

During this crisis  we are all adapting to new ways of staying in touch and helping our customers, we would like to reassure you that we will do everything in our power to help resolve your query during these challenging times.

 

How is my Sky Sports subscription affected?

Sporting events globally have been affected by the Covid-19 epidemic, but we’ve made sure our Sky Sports channels are still available to you. If you need to avail of a payment break, we’ve made it possible for you to do so for 2 months by submitting a request form. You'll still be able to view Sky Sports channels during this time.

 

If you are a Sports and Cinema customer, you can avail of our half price Sports & Cinema offer for 3 months.

 

If in the event you want to cancel your subscription completely, you can contact us via WhatsApp on +353896000016 to discuss

What’s my network status?

Visit our Service Status page to check your broadband, TV or home phone network status.

Some helpful guides for your Broadband service

If you’re having trouble connecting to the internet there may be a number of reasons. Head to our step-by-step guides for improving your WiFi, or for slow connections to point you in the right direction. They are packed with loads of hints and tips to help you get the best connection.

Protecting our network

We know how important our network is to everybody right now. We want to reassure you that our network can withstand any increased usage, including peaks throughout the day, in the evenings and at weekends. As usage rises, our existing capacity will be able to take it – but we’ll have a close eye on things and make changes if we need to.

Deliveries

Our delivery partners will be changing the way they make deliveries in that they won’t ask you to sign when accepting their order. Drivers will ring or knock on your door and place the parcel on your doorstep, then move away to a safe distance. When you answer the door, the driver will explain that they’re making a delivery and will ask the customer for confirmation of their surname. The driver will then sign for you with CV19 in the signature.

 

For deliveries requiring PIN validation, the driver will ask you for the delivery PIN and the driver will enter the PIN into his handheld device.

 

If you no longer want to accept your order, the driver will follow the standard refused process and return the parcel to us.

Why are Virgin Media crews still on the street?

The Government has been clear that our services are considered an essential service. We are doing all we can to ensure network stability and continued connectivity, so you can stay in touch with friends and family, meet business commitments, work from home and access virtual learning for your children.

 

The safety of our people and the communities we work in are our top priority. All of our technicians will be strictly adhering to social distancing policies and follow our safety and hygiene procedures.