24/7 support with My Virgin Media

We always encourage our customers, where possible, to make use of our online self-serve options to access any help they may need.

If you’re looking to review your bills, make a payment or check your usage you can do all of that within My Virgin Media, which is available to all our existing customers.

See below for more details.

If you’re not registered for My Virgin Media you can do so by clicking here

Mobile Customers:

TV, Broadband and Home Phone Customers:


My Virgin Media is the quickest way to review and make changes to your account. If you're unable to use digital support, don't worry you can still call us on 1908. However, please bear with us as it will take us longer than usual to answer your call due to impacts of Covid-19 restrictions.

For more information regarding Covid-19 click here.