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My Broadband

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My Subscription:

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Product Details
Subscription name
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Download/Upload speed
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Bundle name
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Device Details
Device type
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Device name
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Serial number
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MAC address
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Virgin Media E-mail accounts
Number of email accounts

This is the number of Virgin Media email accounts.

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Main email account

This is the Virgin Media email associated with this account.

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Product Details
Subscription name
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Download/Upload speed
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Bundle name
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Device Details
Device type
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Device name
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Serial number
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MAC address
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Virgin Media E-mail accounts
Number of email accounts

This is the number of Virgin Media email accounts.

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Main email account

This is the Virgin Media email associated with this account.

Network & Modem Status

Find out if there are issues affecting your services:

Network

Included in my subscription:

Horizon Wi-Free

Horizon Wi-Free is 

Wi-Free is a nationwide network of broadband WiFi hotspots being broadcast from other Virgin Media customers' modems. This allows you to access and use our network when you're out and about.

How do I register for Wi-Free?

Wi-Free is enabled on all our modems by default. All you need to do is create a Wi-Free password to use the service.

Please choose new Wi-Free password:

  • at least 8 characters and a maximum of 40 characters contains no spaces include atleast 1 special character (eg. !,@#%^&)
  • Enter password

  • I have read and accept the Terms & Conditions.

    How do I register for Wi-Free?

    Wi-Free is enabled on all our modems by default. All you need to do is create a Wi-Free password to use the service.

    Please create a new Wifree password:

  • at least 8 characters and a maximum of 40 characters contains no spaces include atleast 1 special character (eg. !,@#%^&)
  • I have read and accept the Terms & Conditions.

    How can I disable Wi-Free?

    If you wish to opt out of Wi-Free and disable the broadcast of the hotspot from your modem just select the option for  Disable  Wi-Free.

    Did you know that the Wi-Free network is a separate, secure WLAN network with its own Internet connection?

    If you deactivate your WLAN modem for Wi-Free, you will not be able to connect to the Internet for free at thousands of Wi-Free hotspots.

    Are you sure that you want to deactivate Wi-Free on your WLAN modem?

    How can I enable Wi-Free?

    If you wish to opt in of Wi-Free and enable the broadcast of the hotspot from your modem just select the option for Enable Wi-Free.

    Did you know that the Wi-Free network is a separate, secure WLAN network with its own Internet connection?

    If you activate your WLAN modem for Wi-Free, you will able to connect to the Internet for free at thousands of Wi-Free hotspots.

    Are you sure that you want to activate Wi-Free on your WLAN modem?

    In Progress text 

    Opt out not allowed text

    Parental Controls

    Parental Controls is 

    Parental Controls is a free gizmo for your broaband that stops bad and unwanted stuff before it gets anywhere near your home, your devices and most importantly your children.

     

    It will restrict access to nasty stuff like Adult and Pornography, Hate, Racism and Violence. 

    How do I turn it off?

    Simply click on the " DE-ACTIVATE" button to switch off the service on your home network. If at any point you change your mind, you can turn the service on.

     

    It may take up to 24 hours for the service to deactivate on you broadband connection.

    How do I turn it on?

    Simply click on the "ACTIVATE" button to switch on the service on your home network. If at any point you change your mind, you can turn the service off.

     

    It may take up to 24 hours for the service to activate on you broadband connection.

     

    Your request is under progress. Please note that it would take 24 hours for processing your request.

    My Add-Ons:

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    By F-Secure

    Anti-virus and parental control for your PC, Mac, Android and IOS devices.

     

    Online Armour helps keep you and your family protected online from all manner of threats and internet nasties. Protect up to 15 of your family’s tablets, mobiles and computers FREE for 3 months (€4 per month thereafter). 

    Speed test

    Tes the speed of your Virgin Media broadband connection:

    Support for Broadband

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