My Profile

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    • If you'd like to update your personal details, such as your email address or phone number, you can easily do this in the My Virgin Media app. Alternatively, you can get in touch with us via chat or give us a call, and we'll be happy to help.
    Account Administrator
    Administrator

    My Virgin Media Accounts:

    Below are the My Virgin Media accounts you own and manage.

    {{currentAccountDetail.displayName}} edit saved
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    Set as default

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    Set as default

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    Default
    Default

    Administrator


    {{currentAccountDetail.addressLine1}}, {{currentAccountDetail.addressLine2}}, {{currentAccountDetail.addressLine3}}


    Name on the bill: {{currentAccountDetail.firstName}} {{currentAccountDetail.lastName}}

    Customer Number: {{currentAccountDetail.customerId}}

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    Are you sure you want to remove this subscription?

    You will no longer be able to access the services of this subscription.

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  • Please enter surname
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    Submit OTP Resend OTP
  • Please enter contact number Please enter valid mobile number
  • Please enter mobile number Please enter valid mobile number

    • Account Permissions

    You have been given access to the following account(s). Click on the account number to view full details.

    {{currentAccountDetail.displayName}} edit saved
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    You will no longer be able to use the services of this subscription.

     
     
    My Virgin Media Settings:

    My Sign In Details

    Username

    If you'd like to update your personal details, such as your email address or phone number, you can easily do this in the My Virgin Media app. Alternatively, you can get in touch with us via chat or give us a call, and we'll be happy to help.

    Password

    ************
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  • Please enter your current password
    • Please enter your new password Password should contain minimum 8 characters Password should not contain spaces Password should contain uppercase lower case and numbers Password should not contain 3 consecutive characters
      Minimum Requirement
      • Minimum 8 characters
      • Must contain at least one lower case character
      • Must contain at least one upper case character
      • Must contain at least one digit
      • Must not contain spaces
    • Please enter your new password Passwords do not match
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    Recovery details

    These details will allow you to recover your email address or password if you forget them

    Secret Question

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    Answer

    ************
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    Want an easier and more secure way to recover your account details?

    Add a mobile number to your account.

    Add an email address to your account.

    Recovery mobile number

    - {{info.currentRecoveryMobile}}
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  • Recovery Number Please provide a valid mobile number
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    Secondary recovery email

    - {{info.currentRecoveryEmail}}
    saved
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  • Recovery Number {{info.messageInvalidNewRecoveryEmail}}
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    You recently tried to change your email address. We have sent a verification email to {{info.pendingRecoveryEmail}}. Didn't recieve it? Resend verification email

    Is this the wrong email address? Cancel change of email address

    Social Media Sign In

    Link a social media profile to your account to make sign in quick and easy.

    Facebook

    {{info.accountDetail['FacebookAccount'].displayName}}

    {{info.accountDetail['FacebookAccount'].emailAddress}}

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    Link
    Twitter

    {{info.accountDetail['TwitterAccount'].displayName}}

    {{info.accountDetail['TwitterAccount'].emailAddress}}

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    Link
    Google

    {{info.accountDetail['GoogleAccount'].displayName}}

    {{info.accountDetail['GoogleAccount'].emailAddress}}

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    Link
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    Are you sure you want to remove this account?

    You will no longer be able to view your social networks.

    img My Account Details:

    Contact Details

    Email address: Edit
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    Fixed phone number:
    Mobile phone number:
    Mobile phone number: Edit
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    Office phone number: Edit
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    Last Sign in

    The last five times you have signed in, showing the Virgin Media service used and time

    App / website

    Last sign in

    App / website: {{currentloginDetail.lastLoginFromService}}
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