How do I return equipment to Virgin Media?
After your service has been cancelled, you may need to return old equipment to us. If so we will send you an SMS with a link to return it via DPD’s PUDO service. The no-hassle parcel pick up & drop off service.
To return your equipment, simply click the link and follow the instructions.
Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account.
If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected.
You can contact our collector directly on 01 4405310. If you want to be on the safe side, email VMEquipmentCollections@actavo.com to arrange an early pick up of the equipment.