How do I return equipment to Virgin Media?
After your service has been cancelled, we’ll try to contact you three times to schedule a collection. Unfortunately, if we haven’t had a chance to set a time to pick up the VM Hub, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 will be added to your account.
You can contact our collector directly on 01 4405310. If you want to be on the safe side, email VMEquipmentCollections@actavo.com to arrange an early pick up of the equipment.