If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment.
Returning Virgin Media equipment
In the event you change service or close your account, it's important that you return any equipment to us. Equipment remains our property and we charge for anything unreturned
Let us know
Whether you're upgrading, downgrading, disconnecting or leaving us, the first step is to let us know either online or over the phone
Once the change is registered, our system can log your request and start the process of getting the equipment back to us.
Notice period if you are closing your account
If you are closing your account you will need to give us 30 days' notice.
Equipment collection after you close your account
After your 30 days' notice, you can return your Virgin Media equipment using DPD's drop-off service.
Simply visit https://dpd.ie/Returns , select Virgin Media from the dropdown menu and follow the instructions to create and print your returns label. You can then drop your equipment at your preferred DPD drop-off point.
If you're unable to use a DPD drop-off point, please email equipmentreturns@virginmedia.ie to arrange a DPD collection
