Virgin TV Box error codes
Here's a run down of the common Virgin TV error codes, and a step by step guide to fixing them
Tell us your error code
Error while installing or updating the box
These error code shows that it has run into an issue when installing the box for the first time, or when a new update is being installed.
If you're seeing one of these codes, we recommend:
- That you check all connection cables are secured.
- Reboot the set top box at the mains power.
If the issue persists for longer than 30 mins after the reboot, call Customer Care on freephone 1908, live chat with us here or contact us via social media.
Loss of signal
This error code means your set top box is experiencing issues with the incoming signal.
If you're seeing one of these codes we recommend:
- Check all connection cables are secured.
- Reboot the set top box at the mains power.
- Check for an area fault using our service checker.
- If no area fault is found, call Customer Care on freephone 1908, live chat with us here or contact us via social media.
HDMI Connection Error
This error means your set top box is experiencing issues with the HDMI connection between it and your TV set
If you're seeing one of these codes we recommend:
- Check all connection cables are secured.
- Reboot the set top box at the mains power.
- Check that your TV set firmware is up to date.
- If the issue persists, call Customer Care on freephone 1908, live chat with us here or contact via social media.
Hard drive error
This means there is an error with the set top box hard drive, specifically if it encounters an issue reading a saved recording.
If you're seeing one of these codes we recommend:
- Reboot the set top box at the mains power.
- If the issue persists, call Customer Care on freephone 1908, live chat with us here or contact via social media.
Recording error
This means there has been an error with a recording that was due to take place.
If you're seeing one of these codes, we recommend:
- Check the remaining free space in the hard drive, if there was not enough space left when a recording was due this could cause a failure.
- Reboot the set top box at the mains power, then attempt to view the recording again.
- Check that there were no issues with the power supply during recording.
- If the issue persists, call Customer Care on freephone 1908, live chat with us here or contact via social media.
On Demand error
There error code means there has been an issue with On Demand's content playback or information.
If you're seeing one of these codes we recommend:
- Check that the content you're trying to view is available to your channel subscription.
- Reboot the set top box at the mains power.
- If the issue persists, call Customer Care on freephone 1908, live chat with us here or contact us via social media.
