Why are some of your Digital TV channels missing?

Follow these troubleshooting steps to get to the bottom of why some of your channels might be missing


Double-check your subscription

Check the channel is included in your TV pack on our Digital TV channels list page.


If you can't remember which TV pack you have, just log into My Virgin Media where you can view all your subscriptions and services.


Try a reboot

If the channel is included in your bundle but you're not seeing any pictures, try a reboot of your Digital TV box by powering it off at the mains for a few seconds, then powering it back up.


Still not working? Get in touch

If possible, note down the error code you're seeing on screen - then get in touch with us on Freephone 1908, Live Chat or on social media.


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