Reset your hub's password

Find out how to reset your hub's password in a jiffy!


Look at the back of your Hub

First turn your hub around so you're looking at the side where the cables go in.

The backside of your hub


Reset button

Near the yellow cable sockets on the back of the hub you should see a small hole with the name Reset printed above it. Inside is a small pinhole.


Put a pen or pencil in the pinhole reset button for sixty seconds. This will factory reset the hub to its default values.

Reset your Virgin Media hub


Default passwords

Once the reset is complete you can use the original passwords from under the hub, or from the pullout tab at the base of the hub.

Your Virgin Media hub