Because we’ve invested over half a billion Euro in our Fiber Power Network, Virgin Media can now offer you lightning fast speeds. Enjoy endless online entertainment, connect with friends and family instantly, download videos, share your photos and stream online games in super-fast time

Quick Guides

How to set up a splitter


How to get the best wifi experience from your virgin media hub


Download Full Installation Guide

Click the download button to see a full installation guide


Handy Tips For Installing Broadband

Handy Tips for Installing Broadband:

  • 1. Have a look in the box and make sure that everything you ordered has been delivered.
  • 2. Connect the red end of the coax cable to the right side of the Virgin Media connection box situated on the wall in your home. Do not use the port on the left-hand side of the connection box; it is only used for FM radio. If you are installing more than one product on this connection box, please use the two-way splitter provided.
  • 3. Connect the other end of the coax cable to the modem provided.
  • 4. Connect the power cable to your modem. Then connect the plug to the nearest wall socket and switch on. Only use the power cable provided.
  • 5. At this stage it would be it would be a good idea to install your phone too. Just connect your own phone or the phone purchased to the port marked TEL 1.

Connecting Your Devices

Connecting your devices – Quick guide


Step 1
Locate your SSID on the underside of your modem. An SSID, or Service Set Identifier, is the network name attached to your modem, and what you
connect to with your computers and devices. You’ll find the name of yours at the bottom of your modem.
Step 2

Enter your Wi-Fi password. This is also located on the underside of your modem. We recommend that you change your password regularly.
Step 3

To connect via the Ethernet cable, simply plug the cable into your device and to any of the four Ethernet ports on your modem.
Click on your device or operating system (OS) type from the FAQs below, for step by step instructions on how to connect to Wi-Fi.  

View our Videos on how to set up Wifi on your devices


How Fast is Wireless Broadband

How fast is wireless broadband?

To help you get the most from your broadband service, here are a few things to watch out for that can slow down your wireless connection.

  • The specification of your computer
  • The type of wireless card or adapter you’re using
  • The distance between your computer and the wireless router
  • The position of the wireless router and its antenna
  • The thickness and composition of any walls between the router and your computer(s)
  • The proximity of other electrical equipment, e.g. mobile phones, fax machines and microwaves.

Your speed could also be affected by the type of technology your wireless router uses:

Wireless 'AC' technology

Wireless 'AC' is the next generation of Wi-Fi. 'AC' uses the 5GHz Wi-Fi spectrum and can support speeds up to 1.3Gbps, that's almost 3 times faster than wireless 'N'.

Wireless 'AC' is the perfect partner for our superfast fibre broadband services, and ensures you get the best from your broadband connection.

In order to get these speeds, you do need to use a wireless 'AC' compatible adapter with your 'AC' equipment.
The technology is backwards compatible with older wireless standards, meaning that wireless 'N' or 'G' equipped computer can connect to a wireless 'AC' router. Although this won't boost the speed of your older equipment.

Wireless 'N' technology

Wireless 'N' is built to support speeds of up to 300Mb. Wireless 'N' provides a significant improvement in speed and range compared to wireless 'G'

For the best performance, wireless 'N'-compatible USB adapters must be plugged in to a USB 2.0 port.
Like with wireless 'AC', wireless 'N' equipment is backwards compatible with the older wireless standards.

Wireless 'G' technology

This is able to support speeds of up to 54Mb. Although this is suitable for most broadband connections, our ultra fast broadband services (such as up to 240Mb and above) benefit from using superior wireless 'N' or 'AC' equipment


Getting the best wireless signal

Watch: How to get the best wifi experience from your Virgin Media Hub