Installation

Which Product would you like to install?

Broadband

Because we’ve invested over half a billion Euro in our Fiber Power Network, Virgin Media can now offer you lightning fast speeds. Enjoy endless online entertainment, connect with friends and family instantly, download videos, share your photos and stream online games in super-fast time

Quick Guides

Download Full Installation Guide

Click the download button to see a full installation guide

 
 

Handy Tips For Installing Broadband

Handy Tips for Installing Broadband:

  • 1. Have a look in the box and make sure that everything you ordered has been delivered.
  • 2. Connect the red end of the coax cable to the right side of the Virgin Media connection box situated on the wall in your home. Do not use the port on the left-hand side of the connection box; it is only used for FM radio. If you are installing more than one product on this connection box, please use the two-way splitter provided.
  • 3. Connect the other end of the coax cable to the modem provided.
  • 4. Connect the power cable to your modem. Then connect the plug to the nearest wall socket and switch on. Only use the power cable provided.
  • 5. At this stage it would be it would be a good idea to install your phone too. Just connect your own phone or the phone purchased to the port marked TEL 1.
 
 

Connecting Your Devices

Connecting your devices – Quick guide

 

Step 1
 
Locate your SSID on the underside of your modem. An SSID, or Service Set Identifier, is the network name attached to your modem, and what you
connect to with your computers and devices. You’ll find the name of yours at the bottom of your modem.
 
Step 2


Enter your Wi-Fi password. This is also located on the underside of your modem. We recommend that you change your password regularly.
 
Step 3


To connect via the Ethernet cable, simply plug the cable into your device and to any of the four Ethernet ports on your modem.
 
Click on your device or operating system (OS) type from the FAQs below, for step by step instructions on how to connect to Wi-Fi.  

 
 

How Fast is Wireless Broadband

How fast is wireless broadband?


To help you get the most from your broadband service, here are a few things to watch out for that can slow down your wireless connection.

  • The specification of your computer
  • The type of wireless card or adapter you’re using
  • The distance between your computer and the wireless router
  • The position of the wireless router and its antenna
  • The thickness and composition of any walls between the router and your computer(s)
  • The proximity of other electrical equipment, e.g. mobile phones, fax machines and microwaves.


Your speed could also be affected by the type of technology your wireless router uses:


Wireless 'AC' technology


Wireless 'AC' is the next generation of Wi-Fi. 'AC' uses the 5GHz Wi-Fi spectrum and can support speeds up to 1.3Gbps, that's almost 3 times faster than wireless 'N'.


Wireless 'AC' is the perfect partner for our superfast fibre broadband services, and ensures you get the best from your broadband connection.


In order to get these speeds, you do need to use a wireless 'AC' compatible adapter with your 'AC' equipment.
The technology is backwards compatible with older wireless standards, meaning that wireless 'N' or 'G' equipped computer can connect to a wireless 'AC' router. Although this won't boost the speed of your older equipment.


Wireless 'N' technology


Wireless 'N' is built to support speeds of up to 300Mb. Wireless 'N' provides a significant improvement in speed and range compared to wireless 'G'


For the best performance, wireless 'N'-compatible USB adapters must be plugged in to a USB 2.0 port.
Like with wireless 'AC', wireless 'N' equipment is backwards compatible with the older wireless standards.


Wireless 'G' technology


This is able to support speeds of up to 54Mb. Although this is suitable for most broadband connections, our ultra fast broadband services (such as up to 240Mb and above) benefit from using superior wireless 'N' or 'AC' equipment

 
 

Getting the best wireless signal

Click the download our guide to getting the best wireless signal

 
 
 

Digital TV

Quick Guides

Handy installation tips

A few things to remember when installing your TV service:

Do not use the port on the left-hand side of the connection box; it is used only for FM radio.

If you can’t see the display of national flags on your screen when everything is connected up there are a few things you can do:

  • Check your set top box if powered on
  • Check you have selected the right scart
  • Check your scart or HDMI lead is secure at both ends

If your channel set-up doesn’t work, check that you are connected from the right-hand side of your connection box (or from your splitter if you’re using one).

When a button on the set top box remote control is pressed, the infinity button should blink once. If it doesn’t blink, or blinks 3 times, the batteries may need to be changed. If the TV button blinks, please press the infinity button to resume normal functionality.

Once installed successfully your screen will display the following message: Your set-up is now being finalised (please allow 30 minutes for your box to be authorised to receive services.)

If at this stage you have no TV picture we're here to help. Freephone 1908 and select option 2 to speak to our team.

 
 

How to install Digital TV

Connect to the Virgin Media Ireland TV service by following the steps below:

Step 1

Connect the scart cable or HDMI cable from your set top box to your TV (It’s important to note the port number of the scart/HDMI port where you have connecter to on your TV). Now go to the HDMI channel number you have connected by pressing the source button.

Step 2

Turn on the TV. Using the TV remote control, select the scart or HDMI port (source) that the set top box is connect to. Normally there is a button on your remote called ‘source’ or ‘AV’, press this button until you see a screen displaying a selection of national flags.

Step 3

On the screen displaying national flags select ‘Ireland’.

Step 4

Enter the activation code provided in your welcome letter that comes with your package and follow the simple on screen instructions.

You're done! But remember, it can take 30 minutes from when you complete the screen set-up to the time your channels appear. So, take note of the time.

Click the download button to see the full installation guide.

 
 

How can I access Virgin Media's on demand TV services?

Accessing Virgin Media Ireland's On Demand TV service is simple just press the "On Demand" button on your remote control.

Pressing the "On Demand" button on your remote control will allow you access to the best shows and movies at the touch of a button.

You can also access our new Virgin Media Ireland's On Demand TV service by going to channel 119:

A red button may also appear on the channel you are watching to remind you that the last 7 days of programmes are available on this channel in our On Demand TV library of content:

 
 
 

Horizon TV

Quick Guides

With our awesome Horizon TV HD+ box you can pause and rewind live TV, store hours of your favourite shows and record any four shows while you watch a fifth.

Download the product guide

Download a PDF detailing your Horizon TV products.

 
 

Watch how to install the Horizon box

Watch how to connect the sound system

Watch how to connect your phone

Watch how to pair the remote control

How to watch Replay TV

1. Its very simple. Just press the TV Guide button called GUIDE , select the program where the replay icon shows. There will be a TV Replay icon next to the programmes that can be replayed.

2. Then simply press OK. Now the program will start playing from the beginning. You can replay programs as far as 7 days ago, as many times as you want. 

 

Home Phone

Quick Guides

Home Phone from Virgin Media offers everything that you expect from a Home Phone service, but without the expensive bills. Our service includes call waiting, call forwarding, voicemail and more, so you can make the very most of your home phone. 

Home Phone installation tips

A few things to remember when installing your home phone service:

  • Do not use the port on the left-hand side of the connection box; it is used only for FM radio.
  • On your modem the first four lights from left to right must be solid (not flashing) for connection.
  • When the TEL 1 light illuminates on the front screen, your voice service is active on your cable modem.
  • Just plug in your handset into the TEL1 port on the rear left-hand side of your modem. Your service is already active.

Want to keep your number? It’s easy to do.

Simply complete the transfer your number online form

Note: your number must still be active with your old provider

 
 
 

Download the home phone guide

Download the full home phone installation guide

 
 
 

FAQs